eCommerce Manager

Industry: Consumer Audio / Musical Instruments / E-commerce

Location: Bangkok Thailand (on-site Monday to Friday 09:30 - 18:30)

Reports to: Chief Business Development Officer

Direct Reports: 2 Marketplace Coordinators 2 Customer Success Agents 1 Website Coordinator

Our client a leading Thailand-based importer and distributor of musical instruments and professional audio equipment with over two decades in the market is seeking an eCommerce Manager (or Assistant Manager) to drive sales performance across all online channels.

Position Overview

The eCommerce Manager will drive sales performance across the companys online channels including Marketplaces (Shopee Lazada TikTok NocNoc HomePro) Social Commerce (LINE and Facebook) and the official brand website.

This strategic role oversees three key digital areas: Marketplace Customer Success and Website. The successful candidate will develop and execute strategies to enhance the customer shopping experience maximise revenue and profitability and deliver against growth targets in a multi-channel environment.

Key Responsibilities

• Online Sales Strategy: Develop and implement online sales strategies to drive growth across website social commerce and marketplace channels in close collaboration with the Chief Business Development Officer
• Sales and Customer Service Operations: Oversee daily sales and customer service operations across all online channels ensuring smooth execution and high customer satisfaction
• Product and Pricing: Ensure accurate forecasting product listings and pricing across all online channels to maintain consistency and transparency for customers
• Customer Experience Optimisation: Continuously improve the online customer experience through enhancements to website navigation product information checkout flow and customer service response times
• Performance Metrics Management: Track and analyse KPIs including sales traffic conversion rates and ROI across online marketing activity working closely with the marketing department
• Team Management and Collaboration: Lead the marketplace team in setting and achieving KPIs. Foster cross-functional collaboration with marketing and logistics to ensure alignment with company goals
• Hands-on Support: Provide direct support to marketplace social commerce and website teams during peak periods including handling customer inquiries and order processing

Qualifications

Applications welcome from candidates who may not meet every requirement but believe they have the skills and drive to succeed.

• Bachelors degree in Business Marketing or a related field
• 1-3 years of proven experience in e-commerce management
• Strong understanding of online sales strategies performance metrics and customer service operations
• Experience in consumer audio musical instruments marketplace or modern trade industries is a plus
• Fluent in Thai (written and spoken)
• Able to communicate in English with non-Thai speaking colleagues and contacts
• Leadership experience with the ability to manage and develop a team
• Analytical mindset with the ability to interpret data
• Excellent communication and organisation skills

Interview Process

• 1-hour online interview with the Chief Business Development Officer (English)
• 1-hour online interview with the CEO (English and Thai)

Benefits

• Social Security
• Group Insurance (after 6 months)
• Annual health check-up
• Employee discount
• Two bonus rounds per year
• Reimbursement for music-related activities
• Reimbursement for one book purchase per year
• Work anniversary award
• Training courses
• Annual leave: 10 days per year (after 1 year of employment)
• Business leave: 6 days per year (after probation)
• Birthday leave: 1 day per year (after probation)