Implementation Manager

Success Matcher Recruitment

Job Location:

New York City, NY - USA

Yearly Salary: $ 135000 - 180000

Posted on: 1 hour ago

Vacancies: 1 Vacancy

Job Summary

The Opportunity

Our client is a fast-growing seed-stage AI healthcare startup that is fundamentally rebuilding how healthcare communicates. Having just raised a $10M seed round from top-tier investors (Accel Y Combinator Sequoia) and signed seven major deals in a single week they are looking for a high-octane Implementation Manager to join their 11-person team as a foundational hire.

In this role you wont just follow a checklistyou will build the playbook. Youll lead end-to-end customer deployments for Fortune 500 healthcare organizations ensuring that AI voice agents are seamlessly integrated to handle scheduling billing and patient workflows.

What Youll Do

Lead the Charge: Manage a panel of 35 customer implementations from initial kickoff through successful go-live.
Stakeholder Mastery: Navigate complex relationships within large healthcare organizations serving as the primary non-technical point of contact for multiple decision-makers.
Build the Foundation: Create and refine the implementation playbook from scratch defining how the company scales its delivery process.
Dynamic Duo: Work in a dyad with a Forward-Deployed Engineer. You own the project management timelines and stakeholder outcomes while they handle the technical execution.

Who You Are

Experienced: 25 years in complex software implementations customer onboarding or high-level project management (Consulting Chief of Staff or Startup Deployment roles are highly preferred).
High-Agency: You are a doer who thrives in ambiguity. You dont wait for a manual; you write it.
Semi-Technical: You understand the how behind the what. You know your way around APIs understand LLM basics and can speak intelligently about technical products.
Detail-Obsessed: You have a proven track record of managing multi-workstream plans and holding stakeholders to deadlines.
NYC Bound: You are either in New York or ready to relocate to be with the team 5 days a week in their NYC office.

Why Join

Top-Tier Pedigree: Work alongside a CEO (Stanford/Harvard-trained physician) and CTO (ex-Amazon Alexa AI lead).
Massive Traction: 10x revenue growth in the last year.
Full Benefits: 100% covered healthcare flexible time off commuter benefits and meaningful early-stage equity.

The Opportunity Our client is a fast-growing seed-stage AI healthcare startup that is fundamentally rebuilding how healthcare communicates. Having just raised a $10M seed round from top-tier investors (Accel Y Combinator Sequoia) and signed seven major deals in a single week they are looking for a h...

The Opportunity

What Youll Do

Lead the Charge: Manage a panel of 35 customer implementations from initial kickoff through successful go-live.
Stakeholder Mastery: Navigate complex relationships within large healthcare organizations serving as the primary non-technical point of contact for multiple decision-makers.
Build the Foundation: Create and refine the implementation playbook from scratch defining how the company scales its delivery process.
Dynamic Duo: Work in a dyad with a Forward-Deployed Engineer. You own the project management timelines and stakeholder outcomes while they handle the technical execution.

Who You Are

Experienced: 25 years in complex software implementations customer onboarding or high-level project management (Consulting Chief of Staff or Startup Deployment roles are highly preferred).
High-Agency: You are a doer who thrives in ambiguity. You dont wait for a manual; you write it.
Semi-Technical: You understand the how behind the what. You know your way around APIs understand LLM basics and can speak intelligently about technical products.
Detail-Obsessed: You have a proven track record of managing multi-workstream plans and holding stakeholders to deadlines.
NYC Bound: You are either in New York or ready to relocate to be with the team 5 days a week in their NYC office.

Why Join

Top-Tier Pedigree: Work alongside a CEO (Stanford/Harvard-trained physician) and CTO (ex-Amazon Alexa AI lead).
Massive Traction: 10x revenue growth in the last year.
Full Benefits: 100% covered healthcare flexible time off commuter benefits and meaningful early-stage equity.