Operations Director (Resource Manager Exp)

Brandtech (formerly known as OLIVER) is a global team of creative thinkers tech-savvy trendsetters and production pros specialising in film CGI automation AI motion design and digital/print content. We partner with over 300 clients in 40 countries and counting. Our focus is to connect clients with high-quality solutions talent and ambitious opportunities worldwide.

As a part of The Brandtech Group were at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency spark creativity and drive insightful decision-making empowering our teams to produce innovative and impactful results.

Role:Operations Director

Location: Hybrid

A little bit about the role -

The Hub Operations Director is accountable for the leadership performance and scalability of OLIVERscentralisedproduction hub for the Beauty & Wellbeing a multi-disciplinary team of Makers Designers Creatives Data Analysts and Project Managers delivering premium assets across global markets to brand standards that leave no room for inconsistency.

Operating in close partnership with Delivery Production Finance and People teamsyoullown capacity planning resource management workflow design commercial/utilization discipline and the systems that underpin hub performance day to day. This is a leverage and scale role: your job is to build a stable high-performing production engine that senior leadership can rely on one that delivers quality manages risk and protects margins as the hubgrowsand the portfolio evolves.

Beyond scheduling and coordinationyoullact as the critical link between in-market Account Service and Creative facilitatingworkflow resolving operational bottlenecks andmaintainingthe clear processes and frameworks that enable the Hubs production teams to focus on delivering high-quality AI-assisted creative at scale. You may independently lead small projects and willbe responsible forensuring the delivery of data analysis and reporting that informs resource planning and operational performance across the studio.

WHAT YOULL DO

Resource Planning & Coordination

• Coordinate and plan Maker Hub resources to support the delivery of Gen AI-led creative projects across multiple markets ensuring the right technicalexpertiseis assigned to the right projects at the right time.

• Createmaintain and manage project schedules across social digital e-commerce and creative production workstreams keeping delivery timelinesaccurateand up to date.

• Own and optimise workload distribution across the Hubs AI-enabled production teams balancing capacity managing competing priorities and proactively addressing resourcing gaps.

• Createmaintain and analyse utilisation reports to ensure balanced workload andmaximumteam effectiveness sharing insights with studio and market leadership asrequired.

• Lead multiple market operational planning to support the effective delivery of AI and technology-driven projects across all active markets.

• May independently lead small projects from planning through to delivery.

Workflow & Operations

• Act as the liaison between in-market Account Service teams and Creative facilitatingworkflowvalidatingrequirements and ensuring briefs and deliverables are clearly understood by all parties before production begins.

• Drive operational efficiency through clear processes and frameworks that enable production teams to focus on delivery and innovation.

• Identifyand proactively resolve operational bottlenecks escalating issues to senior leadership whererequired.

• Own the new starter onboarding process for Maker Hub team members ensuring smooth integration into studio structures tools and workflows.

• Develop expert-levelproficiencyin OMG our proprietary project planning software and Pencil our proprietary Gen AI production tool acting as a go-to resource for the team on both platforms.

Stakeholder & Client Management

• Manage relationships with in-market stakeholders and agency partners supporting quality delivery on time across all active markets.

• Support market senior leadership with commercial and financial planning administrative tasks and operational reporting asrequired.

• Ensure the delivery of data analysis and reporting tracking project and department utilisation and presenting findings clearly to relevant stakeholders.

Financial Administration

• Supportaccurateandtimelyproject-level financial administration relating to resourceutilization

• Flag financial risks or resourceutilizationvariances to the senior leadership team early.

WHAT YOU BRING

Resource Planning and Operations

• Experience in resource planning scheduling or project coordination within a creative production agency or in-house studio environment.

• Demonstrated ability to coordinate multiple production and creative workstreams simultaneously managing complex scheduling requirements across diverse project types with precision and clarity.

• Strong operational mindset with a proventrack recordof delivering efficient processes that enable production teams to perform at their best.

• Experience creating andmaintainingutilisation reports and using job and time reporting systems to estimate track and analyse projects and department capacity.

• Proactive approach toidentifyingand resolving operational bottlenecks before theyimpactdelivery.

• Experience independently leading small projects from initiation through to completion.

Workflow and Stakeholder Coordination

• Experience acting as a liaison between client service account management and creative or production teams facilitatingworkflow and ensuring requirements arevalidatedbefore work begins.

• Strong written and verbal communication skills able to translate operational information clearly for diverse audiences across markets and functions.

• Experience managing relationships with in-market stakeholders and external agency partners to support on-time quality delivery.

• Familiarity with onboarding processes and integrating new team members into studio or production environments.

Tools and Technical Knowledge

• Proficiencyin Microsoft Office and related software including project planning and scheduling tools.

• Experience with or the ability to develop expert-levelproficiencyin proprietary project planning tools such as OMG and Gen AI production platforms such as Pencil.

• Familiarity with digital asset management creative review systems and approval workflows in a content production context.

• Understanding of marketing channels assets and workflows across social digital and e-commerce is an advantage.

• Experience in quality assessment of work delivered by a production hub or creative team.

Gen AI & Agentic Thinking

• Proficiencywith Gen AI tools relevant to resource management and production coordination workflows using AI to improve scheduling reporting and operational efficiency.

• Experience building personal AI workflows to improve day-to-day efficiency and output quality.

• Agentic approach to operational challenges: breaking down complex multi-market coordination tasks into clear manageable steps and finding efficient paths forward.

• Ability to critically evaluate AI outputs and apply sound judgement before incorporating them into operational processes or client-facing deliverables.

Req ID - 17306

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Our values shape everything we do:

BeAmbitiousto succeed

BeImaginativeto push the boundaries of whats possible

BeInspirationalto do groundbreaking work

Bealways learningand listening to understand

BeResults-focused to exceed expectations

Be actively pro-inclusive and anti-racist across our community clients and creations

Brandtech a part of the Brandtech Group is an equal opportunity employer committed to creating an inclusive working environment where all employees are encouraged to reach their full potential and individual differences are valued and respected. All applicants shall be considered for employment without regard to race ethnicity religion gender sexual orientation gender identity age neurodivergence disability status or any other characteristic protected by local laws.

Brandtech has set ambitious environmental goals around sustainability with science-based emissions reduction targets. Collectively we work towards our missionembedding sustainability into every department and through every stage of the project lifecycle.