Client Care Representative | Clinical Administration | Casual Griffith

Sonova International

Job Location:

Griffith - Australia

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Love interacting with people and providing 5-star customer service

Want a role where you can make a real difference in someones daily life

Looking for meaningful work with flexibility

Were searching for a friendly handson customer service and administration superstar to support our hearing clinic inGriffith NSW.

In this varied clientfacing role youll be an important part of our team -supporting our predominantly older clientele with their hearing health journey. From warm welcomes and appointment support to assisting with hearing devices youll help create an exceptional experience every step of the way. Full training and ongoing support provided.

This is acasual positionwith shifts scheduledMonday to Friday between 8:30am and 4:30pm-no weekend work. Were looking for someone who can offer flexibility and is available to increase hours when needed for leave coverage.

Who are we

Connect Hearing is a leading provider of hearing health care services with a network of 180 clinics nationwide. We exist to make a positive difference in our clients lives through better hearing.

We are proud to be part of Sonova the leading manufacturer of innovative hearing care solutions present in over 100 countries across the world. Our talented and passionate employees all over the world know they contribute to something greater than themselves they create a life without limitation through the sense of hearing. Join our mission and become part of our team!

What will you be doing

Welcoming our clients and managing their experience for optimal outcomes
Scheduling and confirming appointments for our clients
Providing administrative support to our Clinicians (Audiologists/Audiometrists)
Efficiently managing the day-to-day operations of our clinics including opening and closing procedures
Managing the clinic phone line and shared email inbox
Billing our clients correctly and taking a range of payments
Learning and competently using a range of software and applications

What do you need to be successful in this role

Prior experience in face to face customer service and/or administration role
A passion for delivering an amazing client experience
Great communication and active listening skills
Resilience self-motivation and lots of energy
Excellent organisational and time management skills
Ability to work autonomously and effectively within a team
Focus on results and the best possible outcomes for both our clinic and our clients
Intermediate computer skills
An interest in learning about features and basic repair/maintenance of hearing aids

Whats in it for you

Competitive hourly rate plus monthly performance bonuses
Salary packaging options
Uniform Allowance
Paid Parental Leave
Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
Generous employee discounts on Sonova Products for yourself and your family
Online Wellbeing Centre & Employee Assistance Program (EAP)
Access to the LinkedIn Learning Platform
Opportunity to grow and develop in your role and beyond
A values driven and people-centered culture
Being a part of a dynamic and supportive team with a company that is at the forefront of innovation in the hearing industry
A genuinely rewarding role with purpose and meaning

Sounds interesting

If you feel that this opportunity is right for you we would love to hear from you!

Required Experience:

Unclear Seniority

Love interacting with people and providing 5-star customer serviceWant a role where you can make a real difference in someones daily lifeLooking for meaningful work with flexibilityWere searching for a friendly handson customer service and administration superstar to support our hearing clinic inGri...