Salesforce Application Support Developer

Can you imagine a world without music Neither can we.

Key Details
Our team is made up of a wide variety of people all have a shared passion for music and a real desire to create an unparalleled experience through The Music Licence to bring simplicity to our customers and deserved rewards to musicians songwriters rightsholders and performers.

You are a collaborative technically capable Salesforce professional who enjoys solving problems and improving systems in a live operational environment. You are comfortable balancing development work with support priorities and have the communication skills needed to translate technical detail into clear outcomes for support colleagues and stakeholders.

You bring an engineering-first mindset with a focus on clean code test coverage and sustainable solutions rather than short-term fixes. Youre comfortable navigating complex legacy codebases and take satisfaction in untangling and improving them.

You bring a strong quality-first mindset enjoy troubleshooting complex issues and are confident in making targeted enhancements that improve system stability and user experience.

• A creative and inquisitive approach to problem-solving with a focus on understanding root causes and delivering robust fixes.
• Strong analytical skills with the desire to troubleshoot and put quality first.
• A quick learner with a deep technical understanding and the ability to communicate this on all levels.
• Excellent communication both written and verbal hand in hand with good listening skills.
• Experience working with stakeholders to understand issues and requirements with the confidence to challenge assumptions where appropriate.
• Comfortable working independently on development tasks while collaborating closely with support teams and other developers.
• Handson Salesforce development experience delivering enhancements fixes and small changes in live environments including configuration and controlled releases.
• Experience working within established Salesforce orgs understanding existing data models and implementations to improve performance reliability and usability.
• Experience operating within change management and governance frameworks appropriate to BAU and supportled development.
• Experience in change management and governance.
• Demonstrates continued personal/professional development.
• Strong organisational skills with a high level of accuracy and attention to detail particularly when working in production environments.
• Effective time management skills with the ability to prioritise competing support and development tasks and meet agreed deadlines.
• A pragmatic and diplomatic approach able to adapt to shifting priorities in a supportdriven environment.

What you will be doing

Salesforce Enhancements & Fixes

• Deliver minor enhancements configuration changes and bug fixes within Salesforce
• Develop and maintain Salesforce solutions using Apex Flows and Lightning components
• Configure and maintain Salesforce features including custom objects fields validation rules page layouts approval processes and installed packages
• Ensure fixes and enhancements follow agreed change control testing and deployment processes

Application Support & Escalation

• Act as a technical point of escalation for the Salesforce Application Support Team
• Assist with investigation and root cause analysis of recurring or complex incidents
• Determine when issues can be resolved within support vs escalated to the Internal Development Team
• Improve issue definitions and technical clarity before escalation to reduce rework
• Provide clear technical assessment and recommendations when escalating to the Internal Development Team

Integration & Platform Support

• Support and troubleshoot integrations between Salesforce and third-party systems
• Troubleshoot and resolve integration-related incidents
• Provide hands-on support for Jitterbit integrations including investigation and remediation of failures
• Collaborate with vendors and internal teams as required

Collaboration & Documentation

• Work closely with Salesforce administrators and developers to resolve issues efficiently
• Document fixes enhancements and known issues using JIRA and Confluence
• Translate support issues into well-defined technical tasks or user stories that clearly define acceptance criteria
• Share technical knowledge with the support team to raise overall capability

Continuous Improvement

• Identify recurring issues and recommend preventative improvements
• Contribute ideas to improve support tooling monitoring and operational stability

Remain current with Salesforce updates features and recommended practices

You will have

Essential

• 3 years experience working on the Salesforce platform
• Hands-on experience with Salesforce configuration and development including:
  • Apex
  • Flows
  • Visualforce and/or Lightning Web Components
• Experience supporting or maintaining Salesforce integrations (API or middleware-based)
• Experience working within support BAU or operational environments
• Experience troubleshooting and fixing issues in production systems
• Salesforce Platform Developer I (strongly preferred) and ideally Platform Developer II or equivalent experience and willingness to certify.
• Familiarity with Sales Cloud Service Cloud and Experience Cloud
• Experience working with Agile or structured change management processes

Desirable

• Experience with Jitterbit (highly desirable)
• Experience supporting platforms such as Certinia (FinancialForce) CPQ Vonage Pardot Conga Gearset or OwnBackup
• Experience working in a supportled or BAU development environment
• Additional Salesforce certifications (e.g. Salesforce Administrator Advanced Administrator App Builder Omnistudio)

If you play or perform music in your business you will usually need TheMusicLicence and thats where we come in. TheMusicLicence from PPL PRS allows you to legally play music in your business or organisation and covers virtually all commercially released music. This includes millions of the most popular and well-loved songs and recordings not just from the UK but also from around the world.