Supervisor Forms Processing

Agency

Dept of Revenue

Division

Submissions Processing

Job Classification Title

Administrative Lead (S)

Position Number

Grade

NC05

About Us

The North Carolina Department of Revenue is committed to excellence in tax administration ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits competitive pay professional development and career advancement. Our dedicated team provides accurate information achieves high compliance and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race color gender national origin religion age disability or political affiliation.

Description of Work

***PLEASE NOTE: THIS WILL CLOSE AT 11:59 P.M. THE DAY PRIOR TO THE END DATE LISTED ON THIS JOB POSTING***

Please make sure that you have entered all necessary information on your application. Once you hit submit you will not be able to edit or reapply to this position to add information or attachments even if you withdraw your application.

This is an anticipated vacancy.

The North Carolina Department of Revenue is recruiting for a Supervisor of Forms Processing in our Submissions Processing Division (SPD). The primary purpose of the SPD Forms Processing Supervisor is to effectively plan for and monitor the workflow in a demanding fast paced environment by prioritizing processing priorities during peak periods and throughout the entire year. This is a full-time onsite position with the hours of 7:00 a.m. - 3:30 p.m.

Duties for this position include but are not limited to:

- Track inventory and statistics utilizing a database and excel spreadsheets and timely complete division reports
- Identify and resolve issues quickly and efficiently collaborate with the manager to keep others apprised of the units status as necessary
- Make recommendations for the number of seasonal employees required to meet established goals
- Responsible for overseeing the day-to-day performance of employees by creating a team schedule to delegate work while setting goals and production standards
- Documenting reviewing and discussing performance with each employee periodically throughout the year and completing yearly evaluation
- Provide training and onboarding new hires to make sure they understand their roles provide continuous training to ensure staff have the various skills necessary to successfully complete their duties
- Use discretion and demonstrate sensitivity to confidential matters and comply with implement and enforce policies and procedures

Knowledge Skills and Abilities/Management Preferences

• Experience with Microsoft Word Excel and PowerPoint

• Experience with evaluating employees performance

• Experience with office equipment and other relevant technology (software and systems) to meet the organizational needs

• Experience with written and verbal communication

• Time management and organizational skills experience

Recruitment Range: $33902 - $46000

Effective July 1 2025 candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The knowledge skills and abilities listed in the vacancy announcement should be used as management preferences and be used to screen for the most qualified pool of applicants.

COMPENSATION & BENEFITS:The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options standard and supplemental retirement plans and the NCFlex program (numerous high-quality low-cost benefits on a pre-tax basis).

Some highlights include:

• The best funded pension plan/retirement system in the nation according to Moodys Investors Service
• Twelve paid holidays per year
• Fourteen vacation days per year which increase as length of service increases and accumulates year-to-year
• Twelve sick days/year which are cumulative indefinitely
• Paid Parental Leave
• Personal Observance Leave and Community Service Leave
• Longevity pays lump sum payout yearly based on length of service
• 401K 457 and 403(b) plans
• Eligibility for the Public Service Loan Forgiveness Program

The North Carolina Department of Revenue is committed to excellence in tax administration ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits competitive pay professional development and career advancement. Our dedicated team provides accurate information achieves high compliance and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race color gender national origin religion age disability or political affiliation.

This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. Tax compliance is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state.

To be considered within the most qualified pool of applicants and receive credit for your work history and credentials you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit.

Applicants eligible for veterans preference should attach a copy of form DD-214.

If you have general questions about the application process you may contact Human Resources at or . Individuals with disabilities requiring disability-related accommodations in the interview process please call the agency ADA Administrator at .

Minimum Education and Experience

Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See the Education and Experience Equivalency Guide for details.

Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. See the Education and Experience Equivalency Guide for details.

High school diploma or General Educational Development (GED) diploma and three years of progressively responsible administrative/office management experience; or equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination harassment or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy childbirth or related medical conditions; and for religious beliefs observances and practices.

Recruiter:

Donna L Howe

Recruiter Email: