Senior Business Analyst, Customer Origination and Servicing

Create your best future and join Westpac as a Senior Business Analyst Customer Origination and Servicing.

This role will play a crucial part of the UNITE team. UNITE is our business-led tech-enabled transformation and a key priority for the Group. UNITE is about delivering one best way to make our processes systems and tech simpler so we can deliver a better experience for our customers and make things easier for our people.

• Location:Sydney-based role only
• On-site Requirement:3 days in the office per week
• Why On-siteThis is a highly collaborative position involving regular face-to-face workshops and close team interaction making in-office presence essential.

Whats the role

As a Senior Business Analyst you will partner closely with business stakeholders and program leadership to support the seamless migration of products processes and data from legacy systems to a new core banking platform. You will bridge business needs and technical solutions ensuring the migration delivers operational efficiency regulatory compliance and an improved customer experience across impacted portfolios.

Additionally youll elicit document and validate detailed business requirements relating to customer data product portfolios and endtoend workflows. You will map currentstate (ASIS) processes and design futurestate (TOBE) processes aligned with the target platform while proactively identifying gaps dependencies and potential risks within migration plans.

You will act as a key liaison between business and technology teams ensuring alignment on requirements and delivery outcomes. You will also support user acceptance testing data validation cycles and defect triage to ensure solutions are fit for purpose and ready for successful deployment.

What do I need

• Extensive Senior Business Analyst experience within the banking or financial services sector delivering largescale transformation programs.
• Strong expertise in customer origination servicing and endtoend product origination processes.
• Proven experience in customer migration initiatives including customertoaccount relationships and authority migration.
• Highlevel stakeholder management skills with the ability to work across multiple business units and senior program leadership.
• Solid understanding of data migration validation reconciliation and data governance practices.
• Advanced capability in requirements elicitation process modelling (ASIS / TOBE) gap analysis and risk identification.
• Experience working in agile and waterfall hybrid environments with strong knowledge of core banking products (customers accounts transactions deposits loans payments treasury).

Why join us

Were obsessed with becoming our customers #1 banking partner for life and were looking for people who are passionate about helping us achieve that return were committed to making Westpac the best place to work in the country. Here are just a few of the ways were already doing that:

• Special offers on banking products and discounts from top brands including generous employee only mortgage rates.
• Flexible work arrangements to help you achieve a greater work life balance and a variety of leave options including Culture Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to give back to the Community by getting involved in our many volunteering initiatives.

Create your future today

To get started simply click on the APPLY button. #UNITEProgram

Were all about creating a supportive and inclusive community. We welcome everyone no matter your age gender background or abilities. We also provide additional support to welcome our veterans Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process you can find more information and contact details on ourFAQs and how to contact us page under the Diversity sustainability and flexibility section.