Future Student Pipeline Coordinator

Who we are
At Torrens University Australiamaking a difference is in our DNA.As a Certified B Corporation we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives families communities and the world.Thatswhywereon a mission to increase access to higher education so learners from allwalks of lifecan chase their dreams.

Just like our studentsour employees are a diverse group who want to make an impact. When you join us we give you the freedom to be boldcreativeand courageous with flexible working arrangements that allow you to bring your best.Wevebuilt a culture that celebrates communitycollaborationand innovation where people love what they do.

Whats the job

The Future Student Pipeline Coordinator supports Future Student Advisors (FSAs) by managing the operational and administrative components of the future student pipeline from enquiry through to enrolment. The role activelymonitorspipeline healthmaintainsaccurateCRM recordsidentifiesopportunities to progress students through key milestones and coordinates internal actions with relevant teams. By removing administrative burden and improving pipeline discipline the Pipeline Coordinator enables FSAs to remain focused on student-facing engagement and conversion activities.

PrincipalAccountabilities(but not limited to):
Pipeline Monitoring and Coordination

• Activelymonitorthe future student pipeline toidentifystalled or at-risk cases stage ageing and inactivity triggers.

• Maintain a structured cadence of pipeline health checks and prepare prioritised action lists for FSAs (e.g. studentsrequiringfollow-up missing documents offer expiry).

CRM Administration and Data Quality

• Maintainaccurateand up-to-date student records in the CRM and related systems ensuring consistent use of pipeline stages notes and activity logging.

• Update pipeline stages in line with defined triggers and process rules ensuring data integrity and reliable reporting.

Internal Process and Stakeholder Support

• Coordinate with Admissions compliance and other internal teams to progress applications confirm outstanding requirements and resolve bottlenecks.

• Track turnaround times and service expectations escalatingdelaysor recurring issues through agreed pathways.

Reporting and Insights

• Prepare regular pipeline snapshots and conversion reports to support intake planning forecasting and performance tracking.

• Monitor trends (conversion rates stage drop-offs turnaround times) andprovideactionable insights to the Future Students team.

Who you are:

• Student-CentredExperience
  You bring experience within Australian education ideally across student recruitment contactcentre or student services environments with a strong focus on delivering high-quality student experiences.

• CRM & Systems Capability
  You have working knowledge of CRM platforms such as Salesforce or Microsoft Dynamics with the ability tomaintainaccuratedata and support pipeline visibility.

• Performance & Accountability
  Comfortable operating in a KPI-driven environment you take ownership of your work manage competing priorities and consistently deliver against targets.

• Relationship Building
  You build strong collaborative relationships across teams enabling smooth coordination and positive outcomes for students and stakeholders.

• Organisation& Communication
  Highlyorganised you can effectivelyprioritisetasks and communicate clearly and professionally both written and verbally.

• Analytical & Problem Solving
  You bring a proactive mindset using data and insights toidentifyissues solve problems and improve processes.

To read more about the role pleaseclick here.

This is a full-time 12-month fixed-term positionlocatedat our Surry Hills Campus in Sydney.

Why join us
Boldmodernand agilewereAustralias fastest-growing university going from 164 students in 2014 to 40000 alumni across 115 countries and 2000 staff 2020Australian Financial Reviewnamed us one of the countrys most innovative companies. As we continue toestablishourselves as a truly global university we never lose sight of our student-centric approach. Supported by teams of passionate peopleyoullfind endless opportunities for professional development and career progression.

We are proud to be anequal opportunity employerandcommittedto creating an inclusive workplace.We do not discriminateon the basis ofrace colour religionageethnicitygender identity sexual orientationdisability or any other protected characteristic.

Weencourageapplications fromAboriginal and Torres Strait Islander peoples for all positions.

What we offer:
We support your personal passionsdevelopmentand wellbeing to make your working life a more rewarding experience. AtTorrens UniversityAustraliayoullbenefitfrom:

• Study free in a course/degree related to your position

• B Corp certified university valuesdrivenand purpose led

• Access to internal opportunities - Be supported to learngrowand move across the organisation