Accounts Team Leader (12 Month Secondment)

Job Title: Accounts Team Leader (12 Month Secondment)

Department: Account Management

Location: Head Office

As an Account Management Team Leader you will lead and support a team of Account Managers through mentoring and coaching as prime responsibilities. You will support Account Managers in client retention growth strategies and account development to ensure the team consistently meets and exceeds revenue and customer satisfaction targets. Working closely with theDirector of Sales Operations youll help shape Account strategies that support wider business goals. Youll monitor performance champion our values and ensure your team consistently delivers an exceptional employer experience.

This 12-month secondment is ideal for someone looking to grow their leadership career with opportunities to develop strategic management skills and contribute to the ongoing evolution of our accounts function.

Expectations:

As a Team Leader your role is not just about hitting targets - its about setting the standard for the team. You are expected to:

• Lead by Example: Consistently demonstrate a strong work ethic resilience and a positive approach to challenges. Account Managers will mirror your behaviour.
• Be Approachable and Supportive: Create a culture where team members feel comfortable coming to you for guidance support and feedback.
• Take Ownership: Be proactive in solving problems and improving team performance without waiting for management intervention.
• Stay Calm Under Pressure: Maintain composure in fast-paced environments especially when targets are challenging to hit.
• Be Solutions-Oriented: Focus on finding ways to improve team performance processes and results rather than dwelling on setbacks.
• Uphold Professionalism: Ensure high standards in communication time management and collaboration with internal teams.
• Drive a Positive Culture: Motivate the team with energy enthusiasm and recognition of achievements ensuring a strong driven atmosphere.

Leadership Objectives:

Client Retention and Growth

• Assisting the team in achieving their individual and collective goals.
• Support Account Managers in developing account plans increasing retention rates and

identifying expansion opportunities.

• Identify upsell and cross-sell opportunities within existing accounts.

Coaching and Development

• Conduct account review desk time coaching sessions and call observations.
• Provide feedback and support Account Managers in handling client challenges and negotiations.
• Act as the first escalation point for Account Managers before issues reach senior leadership.

Performance and Reporting

• Track team KPIs such as retention rates account growth and client satisfaction scores.
• Provide performance insights and recommendations to the Account Management.
• Ensure Account Managers maintain accurate CRM data renewal forecasts and account health tracking.

Collaboration and Process Improvement

• Work closely with Sales Marketing and Delivery teams to ensure seamless client experiences.
• Assist in refining client engagement strategies renewal processes and account planning

frameworks.

Sales Objectives:

• Achieve monthly quarterly and annual team targets for placements contributing to the

overall apprenticeship induction targets for the wider business.

• Represent our company and the value of apprenticeships using comprehensive knowledge as

well as consumer research to explain how our programmes help businesses meet their growth professional development and recruitment objectives

Required Experience:

Manager