System Engineer L2
Share
Job Location:
Mexico City - Mexico
Monthly Salary:
Not Disclosed
Posted on:
2 hours ago
Vacancies:
1 Vacancy
Job Summary
At Sequoia Connect we are a Talent-First Technology Ecosystem that redefines how elite professionals interact with the global digital landscape. We move beyond traditional models to act as a catalyst for the top 1% of global talent connecting human potential with complex industrial execution. By joining our inner circle you are not simply taking a position; you are aligning with a strategic partner dedicated to updating your Human OS and accelerating your growth through world-class high-impact projects.
We are currently partnering with a global IT powerhouse that represents the connected world through innovative customer-centric experiences. As a USD 6 billion organization and one of the top 7 IT service providers globally our client empowers over 1200 global customersincluding several Fortune 500 companiesto Rise. With a massive network of 163000 professionals across 90 countries they are at the absolute forefront of digital transformation leveraging next-generation technologies such as 5G AI Blockchain and Quantum Computing.
This is your chance to thrive in a workplace recognized as one of the most sustainable corporations in the world. You will join an environment that values innovation and societal impact working on end-to-end digital transformation projects for global leaders. If you are a driven professional looking for global career opportunities and exposure to high-impact projects within an international network of expertise this is where you belong.
We are currently searching for a System Engineer - L2:
Responsibilities:
- Conduct network assessments and provide recommendations for upgrades and improvements.
- Implement and maintain network security controls and infrastructure.
- Create and maintain comprehensive documentation including network diagrams and Standard Operating Procedures (SOPs).
- Lead troubleshooting efforts for complex network issues and assist in Root Cause Analysis (RCA).
- Collaborate with cross-functional IT teams to support business-critical applications.
- Act as a Subject Matter Expert (SME) monitoring and training junior engineers while leading complex projects.
- Determine the feasibility of technical solutions and prioritize competing requests for technical assistance.
- Manage VoIP Call Manager services (Cisco Nortel Avaya) including call routing hunt groups and audio-related troubleshooting.
- Ensure high customer satisfaction through the timely resolution of escalated and expedited projects.
Requirements:
- In-depth knowledge of network infrastructure including switches routers firewalls WAPs and WLCs.
- Expertise in WAN/LAN technologies specifically with Cisco and Juniper equipment.
- Advanced understanding of Internet Protocols (HTTP DNS TCP/IP ICMP) and components (proxies gateways).
- Proficiency in VoIP Call Manager features (Call forwarding Hunt groups Time-of-day routing).
- Strong technical support and customer-facing skills with the ability to work under pressure.
- Availability for a 24/7 shift rotation.
Desired:
- 5 years of experience in the networking or telecommunications field.
- CCNA (Voice or Data) certification or equivalent knowledge.
- Bachelors degree in Engineering Telecommunications or Information Systems.
- Advanced PC skills particularly with MS Excel and Word.
Languages
- Advanced Oral English.
- Advanced Spanish.
Note:
- On-site
If you meet these qualifications and are pursuing new challenges start your application on our website to join an award-winning employer. Explore all our job openings Sequoia Careers Page: Requirements: Requirements:
System Engineer Network Engineer L2 Support Cisco Juniper WAN/LAN VoIP TCP/IP CCNA Firewall Troubleshooting Root Cause Analysis Call Manager Routing and Switching Onsite 24x7.
