NOC Tier 2 Engineer

At Sequoia Connect we are a Talent-First Technology Ecosystem that redefines how elite professionals interact with the global digital landscape. We move beyond traditional models to act as a catalyst for the top 1% of global talent connecting human potential with complex industrial execution. By joining our inner circle you are not simply taking a position; you are aligning with a strategic partner dedicated to updating your Human OS and accelerating your growth through world-class high-impact projects.

We are currently partnering with a global IT powerhouse that represents the connected world through innovative customer-centric experiences. As a USD 6 billion organization and one of the top 7 IT service providers globally our client empowers over 1200 global customersincluding several Fortune 500 companiesto Rise. With a massive network of 163000 professionals across 90 countries they are at the absolute forefront of digital transformation leveraging next-generation technologies such as 5G AI Blockchain and Quantum Computing.

This is your chance to thrive in a workplace recognized as one of the most sustainable corporations in the world. You will join an environment that values innovation and societal impact working on end-to-end digital transformation projects for global leaders. If you are a driven professional looking for global career opportunities and exposure to high-impact projects within an international network of expertise this is where you belong.

We are currently searching for a NOC Tier 2 Engineer:

Responsibilities:

• Advocate for the customer within the organization to ensure a seamless and effortless service experience.
• Manage escalations for unresolved issues driving them through to final resolution.
• Analyze network trends and diagnose root causes of recurring issues.
• Create actionable Customer Engagement Plans (SERVE) to drive operational improvements.
• Resolve all mobility service issues in direct collaboration with the customer.
• Act as a strategic liaison between the customer and cross-functional teams to ensure positive outcomes.
• Utilize multiple Incident Management Systems to track and document network events.
• Handle critical situations and high-pressure environments for extended periods with minimal supervision.
• Proactively identify business opportunities aligned with technical recommendations.

Requirements:

• 4 years of experience and deep knowledge in networking: LAN WAN WLAN DHCP and DNS.
• Excellent network troubleshooting skills with a proven track record of resolving complex issues.
• Proficiency in MS Office for reporting and trend analysis.
• Strong organizational skills and the ability to multi-task effectively.
• Positive attitude and team-oriented mindset.
• Highly motivated and proactive approach to technical challenges.

Desired:

• CCNA (Routing & Switching) Certification is preferred.
• Excellent communication skills (specifically verbal and written English).
• Availability to work 24x7 shifts.

Languages

• Advanced Oral English.
• Advanced Spanish.

Note:

• On-site.

If you meet these qualifications and are pursuing new challenges start your application on our website to join an award-winning employer. Explore all our job openings Sequoia Careers Page:
NOC Tier 2 Network Operations Center LAN WAN WLAN DHCP DNS Troubleshooting Incident Management CCNA Escalation Management Root Cause Analysis SERVE Plan Mobility Services 24x7 Shift Customer Advocacy.

Requirements:

Requirements:

• 4 years of experience and deep knowledge in networking: LAN WAN WLAN DHCP and DNS.
• Excellent network troubleshooting skills with a proven track record of resolving complex issues.
• Proficiency in MS Office for reporting and trend analysis.
• Strong organizational skills and the ability to multi-task effectively.
• Positive attitude and team-oriented mindset.
• Highly motivated and proactive approach to technical challenges.