At Sequoia Connect we are a Talent-First Technology Ecosystem that redefines how elite professionals interact with the global digital landscape. We move beyond traditional models to act as a catalyst for the top 1% of global talent connecting human potential with complex industrial execution. By joining our inner circle you are not simply taking a position; you are aligning with a strategic partner dedicated to updating your Human OS and accelerating your growth through world-class high-impact projects.
We are currently partnering with a global IT powerhouse that represents the connected world through innovative customer-centric experiences. As a USD 6 billion organization and one of the top 7 IT service providers globally our client empowers over 1200 global customersincluding several Fortune 500 companiesto Rise. With a massive network of 163000 professionals across 90 countries they are at the absolute forefront of digital transformation leveraging next-generation technologies such as 5G AI Blockchain and Quantum Computing.
This is your chance to thrive in a workplace recognized as one of the most sustainable corporations in the world. You will join an environment that values innovation and societal impact working on end-to-end digital transformation projects for global leaders. If you are a driven professional looking for global career opportunities and exposure to high-impact projects within an international network of expertise this is where you belong.
We are currently searching for a NOC Tier 2 Engineer:
Responsibilities:
Advocate for the customer within the organization to ensure a seamless and effortless service experience.
Manage escalations for unresolved issues driving them through to final resolution.
Analyze network trends and diagnose root causes of recurring issues.
Create actionable Customer Engagement Plans (SERVE) to drive operational improvements.
Resolve all mobility service issues in direct collaboration with the customer.
Act as a strategic liaison between the customer and cross-functional teams to ensure positive outcomes.
Utilize multiple Incident Management Systems to track and document network events.
Handle critical situations and high-pressure environments for extended periods with minimal supervision.
Proactively identify business opportunities aligned with technical recommendations.
Requirements:
4 years of experience and deep knowledge in networking: LAN WAN WLAN DHCP and DNS.
Excellent network troubleshooting skills with a proven track record of resolving complex issues.
Proficiency in MS Office for reporting and trend analysis.
Strong organizational skills and the ability to multi-task effectively.
Positive attitude and team-oriented mindset.
Highly motivated and proactive approach to technical challenges.
Desired:
CCNA (Routing & Switching) Certification is preferred.
Excellent communication skills (specifically verbal and written English).
At Sequoia Connect we are a Talent-First Technology Ecosystem that redefines how elite professionals interact with the global digital landscape. We move beyond traditional models to act as a catalyst for the top 1% of global talent connecting human potential with complex industrial execution. By joi...
At Sequoia Connect we are a Talent-First Technology Ecosystem that redefines how elite professionals interact with the global digital landscape. We move beyond traditional models to act as a catalyst for the top 1% of global talent connecting human potential with complex industrial execution. By joining our inner circle you are not simply taking a position; you are aligning with a strategic partner dedicated to updating your Human OS and accelerating your growth through world-class high-impact projects.
We are currently partnering with a global IT powerhouse that represents the connected world through innovative customer-centric experiences. As a USD 6 billion organization and one of the top 7 IT service providers globally our client empowers over 1200 global customersincluding several Fortune 500 companiesto Rise. With a massive network of 163000 professionals across 90 countries they are at the absolute forefront of digital transformation leveraging next-generation technologies such as 5G AI Blockchain and Quantum Computing.
This is your chance to thrive in a workplace recognized as one of the most sustainable corporations in the world. You will join an environment that values innovation and societal impact working on end-to-end digital transformation projects for global leaders. If you are a driven professional looking for global career opportunities and exposure to high-impact projects within an international network of expertise this is where you belong.
We are currently searching for a NOC Tier 2 Engineer:
Responsibilities:
Advocate for the customer within the organization to ensure a seamless and effortless service experience.
Manage escalations for unresolved issues driving them through to final resolution.
Analyze network trends and diagnose root causes of recurring issues.
Create actionable Customer Engagement Plans (SERVE) to drive operational improvements.
Resolve all mobility service issues in direct collaboration with the customer.
Act as a strategic liaison between the customer and cross-functional teams to ensure positive outcomes.
Utilize multiple Incident Management Systems to track and document network events.
Handle critical situations and high-pressure environments for extended periods with minimal supervision.
Proactively identify business opportunities aligned with technical recommendations.
Requirements:
4 years of experience and deep knowledge in networking: LAN WAN WLAN DHCP and DNS.
Excellent network troubleshooting skills with a proven track record of resolving complex issues.
Proficiency in MS Office for reporting and trend analysis.
Strong organizational skills and the ability to multi-task effectively.
Positive attitude and team-oriented mindset.
Highly motivated and proactive approach to technical challenges.
Desired:
CCNA (Routing & Switching) Certification is preferred.
Excellent communication skills (specifically verbal and written English).
Job Location:
Monthly Salary:
Posted on:
Vacancies:
