Customer Service Agent

Customer Service Agent $1500$2500 USD/month Fully Remote

Location: Fully remote you can be based anywhere in the world
Hours: Flexible some overlap with US EST or UK GMT required
Salary: $1500$2500 USD/month
Contract: Full-time permanent

About the company

Remote World is partnering with a US-based SaaS company to hire for this role. They serve thousands of small business customers and need a customer service agent to deliver fast friendly support across email and live chat.

The role

Youll handle inbound support tickets and live chats solving account issues answering product questions and making sure customers leave every interaction feeling looked after. Youll own your queue and work from clear playbooks with escalation paths for complex issues.

What youll do

• Respond to customer enquiries via live chat and email within SLA targets
• Troubleshoot account and billing issues and resolve them or escalate clearly
• Log interactions and update customer records in the CRM
• Identify patterns in support volume and flag recurring issues to the product team
• Maintain high CSAT scores across all interactions

What youll need

• Strong written English clear warm and professional
• Patient and solution-focused under pressure
• Comfortable learning new software quickly
• Reliable internet and a quiet working environment

Nice to have

• Experience with Zendesk Intercom or similar support tools
• Previous customer service or support experience
• Familiarity with SaaS products or subscription billing

What youll get

• $1500$2500 USD/month based on experience
• Fully remote with flexible hours
• US or UK company culture with strong onboarding and training
• Paid leave
• Clear progression path into senior support or customer success roles

Apply with your CV and a short note on how youve handled a difficult customer situation.

We welcome applications from people of all backgrounds. If you meet most but not all of the requirements please apply anyway.