Admin Assistant

Location: Lincoln RI

Rate: $21 per hour to $23 per hour upon completion of training (60 days)

Schedule: 8:30AM5PM

Who Were Looking For

We are looking for dependable detail-oriented individuals who want to be part of a growing mission-driven team. As an Administrative Assistant youll work in a supportive positive culture surrounded by people who care about doing great work and helping others.

We are interested in candidates who demonstrate motivation ownership and a willingness to grow in their rolenot someone just looking to clock in and out. If youre ready to contribute to a company that values performance learning and team collaboration this may be the opportunity for you.

Position Summary

As an Administrative Assistant at Medicare Joe youll be the first point of contact for our clientsproviding high-quality service and support as they navigate their Medicare coverage. Youll begin as an Administrative Assistant Trainee mastering the basics of Medicare support tools and communication. Upon successful completion of your training youll advance into the Advisor role where youll handle more complex service needs and provide internal support to our sales team.

This is a full-time onsite role that plays a vital part in client satisfaction internal coordination and our day-to-day operations.

About Medicare Joe

We are Medicare Joe one of the fastest-growing insurance agencies in the country. We provide expert Medicare education and guidance to seniors helping them select the health plan that best fits their needs. We are growing by the day and our mission is to simplify the Medicare process and serve every client with clarity compassion and integrity.

We are resourceful and results-driven in our pursuit to see every team member reach their personal professional and financial goals through the work we do together. Our core values are the backbone of our business and guide our hiring process: we are accountable team-oriented and act with integrity.

We Provide

• Hands-on training and development for the Medicare space
• Clear promotion track from Trainee to Advisor within 6090 days
• Structured support from managers and senior team members
• Opportunities for long-term growth in operations licensing or leadership
• A professional yet fun and collaborative work environment

Performance Objectives

• Learn and apply basic Medicare knowledge
• Complete our 60-day onboarding and training curriculum
• Handle 2040 calls and texts/day with professionalism
• Complete 2030 daily client service tasks and follow-ups
• Answer Medicare-related questions with confidence and clarity
• Support agents by prepping clients for transfers and resolving escalated issues
• Handle claim and carrier concerns with efficiency and ownership
• Use internal systems (CRM GHL) to manage all client documentation
• Take full ownership of your customer interactions and tasks by end of day
• Collaborate with leadership to resolve client issues
• Participate in feedback sessions and ongoing coaching

Key Competencies

• Professional friendly communicationboth written and verbal
• Organized and efficient with daily task management
• Comfortable using Google Workspace (Docs Sheets Drive) and Microsoft Office (Word Excel Outlook) for communication and documentation
• Strong problem-solving skills and ability to take initiative
• Willingness to learn and grow through coaching
• Ability to manage high volume and multitask under pressure
• Detail-oriented and accurate with documentation
• Team player with a positive attitude
• Committed to delivering a high standard of service

Education & Experience

• Bachelors degree (preferred)
• 1 year in customer service admin or healthcare support roles
• Experience with CRM tools or inbound call handling is a plus
• Must be comfortable working in a fast-paced collaborative office

Physical Requirements

• Prolonged periods sitting at a desk using a computer and phone
• Must be able to communicate clearly over the phone and in person
• Onsite presence required in our Lincoln RI office (this is not a remote role)