Sales Development Representative (South Africa)

Location: Remote (South Africa excellent English required; must overlap with U.S. EST hours)
Compensation: USD 1700 USD 2000 / month commission (see below)
Industry: Health & Wellness / Physical Therapy & Coaching Services
Schedule: Full-time split-shift schedule aligned with U.S. mornings and evenings (EST)

About the Company

A growing physical therapy and performance coaching practice offering rehabilitation services strength and mobility coaching and educational programs for clinicians and coaches. The business is expanding its online client base and increasing advertising across platforms such as Instagram and Google.

Role Overview

The Sales Development Representative (SDR) will be the first point of contact for prospective clients responding to online ads SEO instant forms and referrals. This role focuses on high-volume follow-up booking initial discounted evaluations and supporting smooth communication between prospects and the clinical team.

This is a warm-lead only role no cold calling.

Key Responsibilities

Lead Handling & Outreach

• Respond to all inbound leads from Instagram ads Google SEO Google Ads website forms and referrals
  
• Make 100150 calls per week (warm leads only)
  
• Target 5060% pickup rate and 60% show-up rate for booked calls
  

Booking & Conversions

• Schedule evaluations and ensure smooth handoff to the appointment center
  

Lead Nurturing & Follow-Up

• Conduct morning outreach midday SMS follow-ups and evening call blocks to align with U.S. working professionals
  
• Maintain consistent empathetic communication with prospects
  

CRM & Communication

• Maintain accurate records in GoHighLevel (CRM)
  
• Communicate with internal appointment center via Slack
  
• Make calls using OpenPhone (VOIP)
  

Hard Skills

• Excellent spoken and written English cultural communication alignment with U.S. clients is essential
  
• Experience in sales development lead qualification or appointment setting
  
• Proficiency with CRM tools (GoHighLevel experience is a plus)
  
• Comfortable navigating Slack VOIP systems and SMS outreach
  
• Ability to manage high outbound volume and structured follow-up cycles
  

Soft Skills

• Warm empathetic communication style that resonates with U.S. clients (especially adults 3050 in chronic pain)
  
• Pleasant phone presence and strong interpersonal instincts
  
• Consistent proactive follow-up skills without sounding pushy
  
• Organized detail-oriented and reliable with time-blocking and task tracking
  
• Self-driven and capable of working independently in split shifts
  

About the Candidate

• 13 years experience in sales development appointment setting or client outreach
  
• South Africabased candidates strongly preferred (best alignment with communication expectations)
  
• Comfortable with high call volume structured metrics and fast-paced work
  
• Tech-ready with reliable internet and basic headset/PC setup
  

Why This Role Matters

• Increases conversion of incoming warm leads driven by rising ad spend
  
• Ensures prospective clients receive professional timely communication
  
• Frees clinical leadership to focus on client care and growth
  
• Directly expands the online and in-person client base
  

Compensation & Commission Structure

Base Compensation:
USD /month (South Africa market rate for high-touch SDRs serving U.S. clients)

Commission:

• $10 for every new client who shows up to the $67 first-session evaluation
  
• $25 additional bonus for each client who converts to ongoing care (paid-in-full)
  

This structure rewards quality follow-up and strong client communication.

Salary Recommendation Rationale

• USD /month aligns with strong SDR talent in South Africa with U.S. communication alignment
  
• High-touch empathy-driven client interactions require above-average language proficiency
  
• Role involves split shifts (morning evening EST) high outbound volume and structured performance metrics