Support Engineer for Meeting Rooms (mfd) 1418

We are looking for an experienced Meeting Room Support Engineer (m/f/d) to manage further develop and provide operational support for modern conference room solutions based on Microsoft Teams Rooms.

The focus is on ensuring stable operation technical development and the rollout and support of hybrid meeting room infrastructures across multiple locations.

Tasks

• Operation administration and configuration of Microsoft Teams Rooms on Windows and/or Android
• Maintenance of Teams Room panels and Microsoft Surface Hub systems
• Implementation of firmware software and security updates for cameras displays audio equipment and peripherals
• Support for rollouts and migrations of end-user hardware (laptops monitors docking stations MTR systems)
• Participation in workshops technical coordination meetings and design sessions for the further development of the service
• Collaboration with internal stakeholders as well as external manufacturers and suppliers
• Creation and maintenance of technical documentation SOPs and knowledge base articles
• Handling of incidents problems and changes according to ITIL standards
• Monitoring error analysis and continuous optimization of the meeting room platform

Requirements

• At least 5 years of experience in end-user engineering workplace support or client engineering
• Hands-on experience with hardware rollouts and migrations in an enterprise environment
• Strong knowledge of the modern workplace environment: M365 Teams Endpoint Manager/Intune Entra ID Autopilot
• Experience with Teams Admin Center and Teams Rooms Pro Management
• Knowledge of common manufacturers such as Poly Logitech Yealink Neat Crestron Lenovo Jabra
• Good understanding of AV technology (cameras microphones speakers displays cabling)
• Experience with PowerShell for automation and reporting
• Basic knowledge of network environments (VLAN QoS firewall proxy)
• Independent service-oriented and structured work style
• Very good English skills
• Certifications such as MS-700 MD-102 MS-102 or ITIL v4 Foundation are a plus
• Ideally experience in international multi-site companies

Benefits

• Personal benefits flexibly tailored to your needse.g. Jobticket JobRad Gympass or other additional benefits that can be arranged individually
• Flexible working hours remote work and workations by arrangement
• Projects in an international environment
• An open communication culture with flat hierarchies and quick decision-making processes
• Support for professional and personal development