GenAI Engineer & Google Cloud CCAI

Saransh Inc

Job Location:

Hartford, CT - USA

Monthly Salary: Not Disclosed

Posted on: 6 hours ago

Vacancies: 1 Vacancy

Job Summary

Role Summary
We are looking for a GenAI & AI Ops Engineer to build operate and optimize AI-powered customer engagement solutions using Google Cloud Contact Center AI (CCAI) and Generative AI. You will ensure reliability scalability and performance of conversational AI across voice and digital channels while collaborating with AI DevOps and contact center teams.

Key Responsibilities

Deploy and manage Google CCAI solutions including Dialogflow CX virtual agents and Agent Assist.
Monitor and optimize conversational flows intent accuracy containment latency and response quality.
Operate LLM-powered assistants manage prompts and maintain RAG pipelines and knowledge integrations.
Implement observability using Cloud Monitoring Logging and analytics tools.
Troubleshoot incidents and drive continuous AI performance improvements.
Integrate AI assistants with CRM ticketing and knowledge systems via APIs and webhooks.
Manage CI/CD versioning testing and releases for AI agents and prompts.

Required Skills

Hands-on experience with Google Cloud Platform and Contact Center AI (CCAI).
Strong experience with Dialogflow CX and Generative AI/LLM applications.
Proficiency in Python or .
Experience with REST APIs webhooks monitoring and logging tools.

Preferred Qualifications

Experience with Vertex AI and RAG architectures.
Familiarity with LangChain LlamaIndex or vector databases.
Experience integrating with contact center platforms (Genesys Five9 Cisco).
Google Cloud certifications (Cloud Engineer or ML Engineer).

Role Summary We are looking for a GenAI & AI Ops Engineer to build operate and optimize AI-powered customer engagement solutions using Google Cloud Contact Center AI (CCAI) and Generative AI. You will ensure reliability scalability and performance of conversational AI across voice and digital channe...