Computer Systems Support Analyst
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Job Location:
Reston, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Must Have Technical/Functional Skills
Provide onsite Deskside Support (DSS) for laptops desktops printers docking stations mobile devices and other end-user IT equipment.
Troubleshoot and resolve hardware software operating system application connectivity Outlook Teams VPN and peripheral issues.
Perform installation configuration imaging reimaging and replacement of end-user devices.
Support new joiner onboarding activities including device readiness software installation user validation handover and initial setup. Support offboarding asset return asset transfer and handover activities in line with company policies.
Manage endpoint devices through Microsoft Intune including device enrollment compliance monitoring configuration profile validation application deployment and Autopilot-related activities.
Support Azure / Entra ID administration activities related to device join status user-device mapping access validation group-based assignments and device compliance checks.
Work on ServiceNow incidents service requests asset tasks and related workflow updates while ensuring SLA compliance.
Update and maintain accurate asset records in FNMS / Flexera / IT Asset Management systems including asset status assigned user serial number location warranty and lifecycle stage.
Conduct asset verification reconciliation and variance analysis between physical inventory and records available in Intune Azure ServiceNow and FNMS.
Identify inactive non-reporting stale or mismatched devices and coordinate with relevant teams for status correction and data cleanup.
Coordinate with procurement OEM vendors service providers asset teams and internal support groups for repairs warranty support replacements and disposal activities.
Maintain proper documentation of support activities asset movement and operational procedures.
Ensure high-quality end-user support through timely updates professional communication and effective issue resolution.
Roles & Responsibilities
The Deskside Support Engineer / IT Asset Management Support Engineer is responsible for providing onsite end-user support managing endpoint devices and maintaining accurate
IT asset records across enterprise platforms such as Microsoft Intune Azure / Entra ID ServiceNow and FNMS / IT Asset Management tools. This role supports device lifecycle activities including onboarding troubleshooting replacement asset reconciliation compliance tracking and coordination with internal IT teams to ensure smooth IT operations and high user satisfaction.
Generic Managerial Skills:
Strong experience in Deskside Support / End User Computing Support.
Hands-on experience with Microsoft Intune for endpoint administration and device management.
Good working knowledge of Azure / Entra ID for device and user administration.
Experience in handling tickets and workflows using ServiceNow.
Knowledge of FNMS / Flexera / IT Asset Management processes and asset lifecycle controls.
Strong troubleshooting skills in Windows 10/11 Microsoft Office Outlook Teams VPN printers and end-user hardware.
Goo d understanding of asset inventory management reconciliation compliance and audit support.
Ability to coordinate with multiple stakeholders and support teams in a structured enterprise environment.
Strong verbal and written communication skills with good customer-handling ability.
