Cloud Operations Manager

Join us in transforming how technology serves those who serve.

At Leidos were not just delivering solutions were pioneering the future of defense and intelligence technology. Our diverse teams of innovators unite around a singular purpose: empowering our customers to succeed in their critical missions. We believe in leading with integrity investing in our communities and building sustainably for tomorrow.

Shape the future of digital defense.

Our Digital Modernization sector is at the forefront of next-generation technology architecting cutting-edge solutions in cyber defense logistics optimization security operations and decision intelligence. Were the minds behind the mission-critical systems that keep our nation secure.

Your opportunity to lead transformation.

Leidos is seeking a Cloud Operations Manager to spearhead cloud initiatives for the United States Coast Guard at C5ISC in Alexandria this role youll provide IT services via the cloud infrastructure that powers critical Coast Guard operations driving innovation that directly impacts national security.

Ready to engineer solutions that matter

The Cloud Operations Manager plays a central role in ensuring that the contracts IT services and solutions are delivered effectively efficiently and in compliance with government regulations and service-level agreements (SLAs). This role bridges program management technical execution and customer liaison with accountability for day-to-day operations. Some of the areas the candidate will be responsible for are service delivery and performance management customer and stakeholder engagement incident management continuous improvement modernization and people management activities.

Primary Tasks:

• Oversee daytoday IT operations across multicloud environments (AWS/Azure) cybersecurity service desk and application support teams.
• Support onboarding of mission partners/tenants into cloud environments ensuring secure compliant and efficient integration to sustainment of operations.
• Ensure operational compliance with SLAs KPIs and Performance Work Statement (PWS) requirements.
• Manage incident problem and request workflows in ServiceNow ensuring rapid response rootcause analysis and minimal mission disruption.
• Support governance processes including Change Management and Configuration Management Boards.
• Ensure adherence to federal cybersecurity and compliance frameworks (FISMA NIST RMF FedRAMP DoD Impact Levels).
• Maintain continuous audit readiness including documentation reporting and evidence collection for oversight bodies.
• Oversee vulnerability remediation patching cycles and image management aligned to 21day compliance requirements.
• Coordinate with the agency ISSO to support Information Assurance (IA) ATO activities and ongoing security authorization processes.
• Serve as a primary operational point of contact for government stakeholders including COR Program Managers and agency leadership.
• Deliver operational performance reports risk assessments and recommendations for service improvements.
• Proactively manage customer expectations and maintain strong trustbased client relationships.
• Supervise and coordinate technical staff ensuring alignment of resources to mission priorities.
• Manage staff scheduling workload balancing and performance evaluations.
• Ensure personnel meet federal clearance requirements.
• Contribute to contract deliverables performance reviews and reporting requirements.
• Support development of the programs strategic roadmap and longterm operations and sustainment modernization initiatives.
• Identify opportunities to enhance IT services through automation cloudnative capabilities and operational best practices.
• Align IT operations with evolving federal initiatives such as Zero Trust Architecture.
• Apply Agile Scrum and DevSecOps methodologies to improve delivery cadence and operational agility.
• Leverage ITIL PMP and other engineering/management frameworks to standardize processes and improve service quality.
• Partner with cloud engineering teams to optimize architectures cost models and operational guardrails.
• Oversee cloud monitoring observability and performance tuning across mission workloads.
• Influence enterpriselevel policy standards and governance for cloud and IT operations.
• Represent the program in crossagency working groups and federal modernization initiatives.

Basic Qualifications:

• Bachelors degree in Information Technology Computer Science Engineering or related field
• 8 years of IT operations management experience including 3 years in a federal contract environment.
• Experience with ITIL-based service management incident/problem/change/configuration processes.
• Experience with Agile based teams and workflows.
• Strong knowledge of federal IT compliance standards (FISMA NIST FedRAMP RMF).
• Demonstrated ability to manage cross-functional technical teams in high-availability environments.
• Excellent communication and stakeholder engagement skills.

Clearance Requirement:

• Current and active Public Trust/ADP1/IT-I.

Preferred Qualifications

• PMP or equivalent project management certification.
• ITIL v4 certification.
• CISSP CISM or related security certification.
• Prior experience supporting DoD DHS or Civilian agencies.
• Certifications
• One or more of the following certs is good to have:
• CompTIA Security SysOps Administrator AWS SysOps Admin MS Azure Admin or other Cloud certifications particularly in Azure and/or AWS.
• Active management certifications such as Project Management Professional (PMP) Certified ScrumMaster (CSM) or other relevant credentials.

If youre looking for comfort keep scrolling. At Leidos we outthink outbuild and outpace the status quo because the mission demands it. Were not hiring followers. Were recruiting the ones who disrupt provoke and refuse to fail. Step 10 is ancient history. Were already at step 30 and moving faster than anyone else dares.

Original Posting:

Pay Range:

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.