Director of Engineering – Decision Intelligence Platform

This position requires office presence of a minimum of 5 days per week and is only located in the location(s) posted. Relocation is offered.

Director of Engineering Decision Intelligence Platform

About AT&T:

Join AT&T and reimagine the communications and technologies that connect the world. Our Consumer Technology experience team is delivering innovative and reliable technology solutions to power differentiated simplified customer experiences. Bring your bold ideas and fearless risk-taking to redefine connectivity and transform how the world shares stories and experiences that matter. When you step into a career with AT&T you wont just imagine the future-youll create it.

About the Team and the Role:

The Platform Engineering team within the Consumer Technology eXperience (CTX) organization delivers reliable scalable and high-performance platforms and solutions across omnichannel. We adapt to customers evolving needs by adhering to industry best practices continuously enhancing our offerings and embracing innovative technologies.

The Director of Engineering Decision Intelligence Platform will lead the strategy architecture build and scaling of an AI/ML-driven Decision Intelligence platform that powers enterprise decisioning (Next Best Action/Next Best Offer) journey management and real-time personalization across digital and assisted channels. This leader will be accountable for establishing a robust data-and-model foundation (streaming batch) a reusable decisioning layer and low-latency activation services that translate customer signals into context-aware experiences in milliseconds.

The ideal candidate will have a proven track record of managing high-performing engineering teams driving innovation and delivering scalable solutions that enhance marketing effectiveness and operational efficiency.

What Youll Do

Strategic Planning & Vision

• Set vision and roadmap for an AI/ML-driven Decision Intelligence platform enablingNBA/NBO journey orchestration and real-time personalization across channels.
• Partner with Marketing Product Analytics and Business leaders to prioritize high-impact use cases and deliver measurable outcomes (uplift conversion churn CLV cost-to-serve).
• Define the reference architecture across event streaming identity feature store MLOps decision services and activationoptimized for low latency scale governance and explainability.
• Evaluate and adopt new capabilities (real-time inference bandits/experimentation privacy-enhancing techniques) based on business value and operational readiness.

Team Leadership & Development

• Build and lead a high-performing org across software data ML and analytics; drive a platform culture of reusable components productized APIs self-service tooling and operational excellence.
• Drive execution via clear OKRs prioritization dependency management and cross-functional operating rhythms with MarTech IT Governance Security and channel teams.

Technical Implementation Delivery & Optimization

• Deliver core platform capabilities: batch/streaming pipelines real-time signals ingestion identity/profile feature pipelines (online/offline parity) model serving and monitoring (drift) decision engine (models rules constraints) and orchestration/activation integrations.
• Integrate with enterprise systems (CRM/CDP/CMS/commerce/data platforms) using API-first and event-driven patterns.

• Implement closed-loop measurement and optimization through experimentation performance reporting and feedback pipelines to continuously improve decision policies and models.
• Own reliability and compliance: privacy-by-design data integrity auditability observability CI/CD SRE practices and 24x7 SLAs/SLOs (incident response runbooks resilience testing).

What Youll Bring

Experience & Background

• 15 yearsin technology including8 yearsleading cross-functional teams across engineering data and ML for customer-facing platforms.
• 10 yearsbuilding cloud-scale data platforms (lake/warehouse ETL/ELT streaming).
• Proven integration withMarTech/CDP/journey orchestration and activationecosystems (Adobe/Salesforce/Marketo/HubSpot or similar) focused onreal-time activation and personalization.
• End-to-end ownership of platform architecture throughproduction operations including governance and lifecycle management.

Leadership & Strategic Skills

• Strong record of building high-performing teams (includingmanagers of managers) and aligning business and technical stakeholders.
• Product/platform mindset with disciplined prioritization to drive adoption and measurable customer outcomes.
• Clear communicator who can explainNBA/NBO experimentation and model riskto non-technical audiences.
• Ability to manage competing priorities while maintaining quality security and reliability.

Technical Skills & Proficiency

• Expertise incloud-scale distributed systemsandlow-latency high-throughputreal-time decisioning (API-first event-driven architectures; Azure/AWS/GCP).
• Hands-on experience with key stack components:
  • Adobe Experience Platform (AEP)(RT-CDP AJO Target CJA)
  • Streaming(Kafka Flink Spark or equivalent)
  • Data platforms(Snowflake/lakehouse) strongSQLandNoSQL
  • Microservices(Java/Node)Kubernetes API gateway/service mesh patterns
  • Observability & reliability(logs/metrics/traces alerting SLO/SLA management)
• Deep understanding of Decision Intelligence patterns:NBA/NBO orchestration eligibility/constraints frequency capping and omnichannel policy consistency.
• Proven production ML delivery: feature engineering feature store parity model building model serving MLOps monitoring/drift retraining and experimentation (A/B uplift; bandits where appropriate).
• Strong modern engineering practices: Agile/SAFe DevOps/MLOps CI/CD IaC secure-by-design and automated testing for data/ML/decision logic.
• Experience usingAI coding assistantsto accelerate delivery while maintaining code quality and ownership.
• Ability to build measurement and reporting for decision performance (KPIs funnels offer/model performance closed-loop feedback).

Our Director-Technology earns between$210600-$316000 USD Annual 19% bonus & RSUs. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography experience expertise and education/training.

Joining our team comes with amazing perks and benefits:

• Medical/Dental/Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays (based on date of hire at least 23 days of vacation each year and 9 company-designated holidays)
• Paid Parental Leave
• Paid Caregiver Leave
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories
• AT&T internet (and fiber where available) and AT&T phone.

#LI-Onsite Full-time office role-

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It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local addition AT&T will provide reasonable accommodations for qualified individuals with disabilities.AT&T is a fair chance employer and does not initiate a background check until an offer is made.