IT Service Desk Technician (Temp)

IT Service Desk Technician - Temp 12 Months (Campbell River)Cermaq Canada is seeking a skilled and customer-focused team member to fill the full-time 12-month contract role of IT Service Desk Technician in our IT Department to help support us through an exciting period of business is an international salmon farming company which prides itself on playing a leadership role in the global sector. We have a team of more than 3500 employees across Chile Canada and Norway. A committed team that is proud to grow nutritious seafood for a competitive global market. At Cermaq you become part of a meaningful and consistently developing workplace. We offer a wide range of job opportunities where you will be able to grow and learn in a rapidly advancing and dynamic sector. We support our employees personal development and make it possible for you to realize new ideas and initiatives. Our culture is informal and dedicated. We are smart people in rubber boots. We care for each other for the environment and for our this role you will be responsible for providing technical support and assistance to end-users while maintaining a high level of customer satisfaction. You will be responsible for carrying out the initial investigation and troubleshooting resolving where possible or escalating for more technical or senior input. Communication and excellent customer service are key in the role and should complement a well-rounded background in IT tasks include providing deskside and remote support for users across all Cermaq sites managing user access to resources and applications both on-premises and cloud hosted and troubleshooting any issues with connectivity or Service Desk Technician works with internal and external teams to ensure that IT services are deliveredaccording to agreed service levels and in-line with agreed business Accountabilities:Provide technical support and assistance to end-users ensuring prompt and effective issue resolution Update documentation related to hardware software and network systems to ensure accurate and current informationSupport the maintenance of IT asset information ensuring proper tracking and oversight of hardware and software assets following agreed inventory management processesRespond to helpdesk tickets and inquiries from end-users providing timely and professional support via phone email or in-personTroubleshoot and resolve hardware software and network issues to minimize downtime and disruptionInstall configure and maintain computer systems peripherals and software applications as part of the IT Service CatalogueCollaborate with other IT teams to escalate complex issues and coordinate problem support activities solutions and procedures contributing to the enhancement of our knowledge management resourcesDeliver exceptional customer service ensuring clear and effective communication with end-users throughout the support processProvide training and guidance to end-users on using various software applications and technology tools in the updated infrastructureEducation experience and skills:High School Diploma required with post-secondary training in Technology Computer Science or a related field preferred2 years of experience or more in a similar helpdesk or deskside support roleStrong technical knowledge of computer hardware software applications and network systemsProficient in troubleshooting and resolving issues related to Microsoft Windows and M365 ApplicationsExperience with Mobile Device Management (MDM) or Mobile Application Management (MAM) is highly with Active Directory Microsoft Intune user account management and basic network problem-solving skills with a proactive and customer-centric communication skills both written and verbal with the ability to effectively interact with end-users of varying technical to prioritize and manage multiple tasks in a fast-paced certifications such as CompTIA A Microsoft Certified Desktop Support Technician (MCDST) or similar certifications are a and Experience:Job AreasOverviewBeneficial Skills and AttributesCustomer ServiceFacilitates end user requests and acts as a first point of contact for staffITSM ticket handlingPolite and customer focused phone mannerEnd user training and guidanceNetwork SupportSupport users with connectivity to local and remote networks and access to internal networks while working remotelyTroubleshooting network connectivity using OSI modelUnderstanding ofNetwork switching and routing technologies and protocolsUnderstanding ofVLANs segmentation and access controlMonitoring toolsDeskside supportEnsure that end user devices are configured consistently working effectively and secured in line with best practice. Ensure users and devices can access required PC configuration troubleshooting and supportWindows 10/11 EnterpriseiOS device configuration and supportEnd user training and guidanceUser AdministrationEmployee onboarding change and offboarding operations user account administration license and security group assignmentsActive Directory Users and GroupsEntra ID AdministrationDevice AdministrationComputer build configuration and application installations according to agreed processes and configuration templatesIntune AdministrationSCCM device management and deploymentApplication AdministrationInvestigate issues associated with supporting server and network Directory Azure ADAccess control account onboarding and offboardingFile services OneDrive and SharePointAsset CoordinationAdministration of the IT hardware and inventory receiving product deliveries asset tagging and recordkeeping. Reporting stock deficiencies and initiating purchase requestsIT Asset Management experienceRequest fulfilment and stock management experiencePlanningEffectively plan and manage the individual workload prioritizing where plans and schedulesEffective task management and prioritizingCan manage time effectivelyCommunicatingProvide effective communication through multiple channels maintaining professionalism written and verbal communication skillsExcellent customer serviceTroubleshootingUnderstand impact and urgency and demonstrate an ability to fault-find and resolve issues while mitigating to detailAbility to be proactiveGood analytical skillsDocumentation Provide clear detail of work undertaken documenting steps and developing knowledge to team knowledge base and information transferReviews existing content for accuracyOther requirementsAccept that flexible working requirements expected as part of the be required to travel to work sites from time to timeValid Class 5 Drivers LicenseWhat we Offer:Company paid medical and dental benefits upon hireCompany matching RRSP Program upon probation completion 6% Vacation 3 weeks per yearA salary range of $57000 - 60000/ year. How to Apply:For more information about this opportunity please visit our careers page at apply via Indeed or email your resume and cover letter stating IT Service Desk Technician in the subject line to: Closing Date: Wednesday May 6 2026Cermaq Canada is an equal opportunities employer who provides a workplace that is free of Canada has a progressive view of reconciliation with Indigenous peoples. Although wholly committed to hire the best candidate available we strongly encourage applications from Indigenous peoples for this would like to thank all applicants for their interest; however only those candidates selected for an interview will be contacted.