Resident Event Coordinator (Lifestyle Ambassador) Los Angeles, CA

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Sentral is a network of communities redefining the way people live. Sentrals mission is to be the leading residential hospitality operator through superior performance enhanced experience and a network of connected communities. We take the convenience connection and comfort of home to new heights-we call it Home. Our one-of-a-kind communities offer unrivaled locations innovative tech-enabled services and premium amenities to enhance everyday life. Sentral lets you live life on your own terms in the heart of the worlds best cities: Atlanta Austin Charlotte Chicago Denver Houston Los Angeles Miami Nashville Oakland Philadelphia Phoenix Pittsburgh Portland San Francisco San Jose Santa Monica Scottsdale and Seattle with more coming soon.

Our core values reflect our commitment to our employees as we are service first in our actions value thinking like an owner and continuously strive to make one another better. We strongly believe in continuous personal improvement career growth and diversity in our workforce. With ongoing learning & development offerings leadership coaching and mentorship programs we foster an empowered environment rooted in empathy and growth. Our team members are curious explorers who never stop learning and who strive for great outcomes.


Position Overview and Responsibilities

At Sentral we are building a team of people-first focused individuals who thrive on going above and beyond. Ideal candidates will exemplify a can-do attitude a growth mindset and an entrepreneurial drive. Successful candidates will be proactive solution-oriented and have strong ownership of their work. The Lifestyle Ambassadorserves as a liaison and point of contact for the resident experience. The position drives the hospitality for all amenity spaces and is the cornerstone of our programming and services. The Lifestyle Ambassador is tasked with fostering a vibrant community atmosphere increasing resident satisfaction and retention providing exceptional hospitality and elevating the brands reputation.

This is an in-person position located in downtown Los Angeles CA. Weekend availability is required and the shift schedule is Saturday-Wednesday.

What Youll Do:

Provide the highest level of customer service to anyone who enters the community
Greet all residents and visitors to provide directions and assistance
Execute resident check-ins efficiently and courteously
Articulate guest policies and provide liability waivers for first-time guests
Remain visible accessible and available to residents and guests to promptly resolve any inquiries
Drive resident satisfaction and retention within the community by delivering the highest level of hospitality
Coordinate onsite events and activities and identify avenues to increase resident participation
Oversee and process amenity space reservations and cabana towel services
Spearhead scheduling of all Lifestyle program activations initiatives
Coordinate scheduling of 3rd party services
Assist with food and beverage handling
Perform routine walk-throughs of the facility to ensure safe & appropriate operation of equipment
Support other inter-department or cross-department projects as needed
Perform other related duties and assignments as needed and assigned