Customer Service Agent, FTZ Administration

DSV - Global transport and logistics
In 1976 ten independent hauliers joined forces and founded DSV in Denmark. Since then DSV has evolved to become the worlds 3rdlargest supplier of global solutions within transport and logistics. Today we add value to our customers entire supply chain by transporting storing packaging re-packaging processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines outlets stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at

Location: USA - El Paso Paseo Del Este Blv

Division:Air & Sea
Job Posting Title: Customer Service Agent FTZ Administration
Time Type: Full Time

SUMMARY
The Customer Service Agent manages client inquiries and ensures quality response in a timely fashion. Coordinates with the client internal DSV teams and external partners to meet and exceed customer expectations while achieving DSV Transportation Managements internal goals

ESSENTIAL DUTIES AND RESPONSIBILITIES
Responsible for handling inquiries and providing information; primary point of contact with the customer
Provides expediting tracing and POD support as required
Resolves issues raised by the customer quickly and efficiently
Provides ad hoc reporting and analysis as requested
Becomes proficient in all DSV Transportation supported operations at the facility
Documents cost avoidance and savings attained
Works on special projects and assignments as needed
Review and transmit Weekly estimate and weekly entry 3461s and 7501s
Track and monitor 214 admissions and customs entries to ensure timely processing and resolve any issues or delays.
Communicate with customs officials brokers and other stakeholders to resolve any customs-related inquiries or problems.
Enter and Review withdrawals for exportation and IT (QP/WP CBP Forms 7512)
Ensure all weekly monthly quarterly and annual FTZ forms and reports necessary for FTZ operations are submitted and reviewed for accuracy.
Monitor FTZ operations end to end to include daily processing zone transactions
Operate the FTZ inventory control and recordkeeping system.
Communicate with Warehouse personnel for inventory discrepancies
Maintain accurate records of customs transactions and documentation for audit purposes.
Provide annual FTZ reports (Yearly Blanket CBP form 216 Annual Reconciliation Certification Letter FTZ Board Report)
Provide guidance and support to colleagues on FTZ-related matters.

OTHER DUTIES
Supports Implementation Account Management and Customer during account set-up.
Prepares and maintains Standard Operating Procedures (SOPs) as assigned.
Performs other duties as required.
Ability to listen and comprehend instructions.
Ability to work independently while recognizing the need to be part of a team.
Strong aptitude for organization with high volume of paperwork.
Bring a can do attitude to work every day.
Willingly assist coworkers with projects.
Great Work Ethic (puts companys needs ahead of personal ambition).

Minimum Required Qualifications Education and/or Experience
High School diploma.
2 years experience in a logistics customer service or related field

SKILLS KNOWLEDGE AND ABILITIES

Computer Skills
Proficient typing and PC skills required
Proficient with all Microsoft Office computer applications

Language Skills
English (reading writing verbal)

Mathematical Skills
Intermediate

Preferred Qualifications Education and/or Experience
College degree.
3 years experience in a logistics customer service or related field

Physical Demands
While performing the duties of this job the employee uses his/her hands to finger handle or feel objects tools or controls; reach with hands and arms; stoop kneel or crouch; talk or hear. The employee uses computer and telephone equipment. Specific vision requirements of this job include close vision and distance vision. Must be able to travel by plane and automobile (if applicable).

Work Environment
While performing the duties of this job the employee rarely is exposed to fumes or airborne particles toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.
The physical demands and work environment characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

At Will Employment
DSV Air & Sea Inc. employees are hired for an undefined period of time as at will employees. This means that an employee may be terminated for any reason or no reason at all at any time provided the discharge does not violate any law*. Additionally each employee has the right to terminate his/her employment at any time. *Except if employed in Montana where termination requires just is an equal employment opportunity employer. Candidates are considered for employment without regard to race creed color national origin age sex religion ancestry disability veteran status marital status gender identity sexual orientation national origin or any other characteristic protected by applicable federal state or local law. If you require special assistance or accommodation while seeking employment with DSV please contact Human Resources at If you are interested in learning the status of your application please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

For this position the expected base pay range is $14.00 $19.00 Hourly. Actual compensation will be determined based on job-related factors such as relevant experience skills education certifications and geographic location in accordance with applicable laws and company policy.

Information regarding DSVs benefits offerings including eligibility coverage options and plan details is available through theDSV Benefits Showcase. Benefits programs and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race creed color national origin age sex religion ancestry disability veteran status marital status gender identity sexual orientation national origin or any other characteristic protected by applicable federal state or local law. If you require special assistance or accommodation while seeking employment with DSV please contact Human Resources at . If you are interested in learning the status of your application please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics we have been on an extraordinary journey of growth. Lets grow together as we continue to innovate digitalise and build on our achievements.

With close to 150000 colleagues in over 90 countries we work every day to offer solid services and meet our customers needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent fresh perspectives and ambitious individuals like you.

At DSV performance is in our DNA. We dont just work we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players accountability and action. We value inclusivity embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact be trusted by customers and grow your career in a forward-thinking company this is the place to be.

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