IT Manager

• 401(k)
• 401(k) matching
• Dental insurance
• Free food & snacks
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance
• Wellness resources

• Be part of a company with over 50 years of experience protecting homes and families in the greater Seattle area.
• Make a difference every day by helping homeowners prevent rodent infestations.
• Enjoy a positive team culture complete with robust benefits and ongoing training.

• Serve as the single accountable IT owner for the platform overseeing all aspects of local IT service delivery infrastructure security and compliance in alignment with Inc IT-defined standards policies and SOPs these are regional requirements not locally discretionary.
• Maintain day-to-day platform infrastructure including network connectivity endpoint health Active Directory/Entra ID M365 print services DNS and DHCP within the platforms OU scope.
• Own Tier 1 end-user support as part of the IT Service Delivery Team triaging prioritizing and resolving incidents and service requests via phone web portal and email in accordance with defined SLAs.
• Perform server administration preventative maintenance and endpoint security management including patch management antivirus updates and system health monitoring for servers and workstations.
• Monitor the local network for outages and performance issues; proactively report to Inc IT and manage primary and secondary ISP relationships.
• Partner with onboarding teams hiring managers and vendors to plan and execute new hires system migrations and IT deployments including conducting IT onboarding and training sessions for new employees.
• Perform site assessments to determine hardware software networking and peripheral requirements for new or existing facilities.
• Track and maintain accurate IT asset records including shipping and receiving of equipment and manage vendor escalations for application issues.
• Create and maintain technical documentation runbooks and standard operating procedures.
• Foster a culture of continuous improvement within the platform IT function.
• Perform other duties as needed.
  
  

• Minimum 5 years of experience in IT support or systems administration with at least 2 years in a role with broad ownership of IT operations in a multi-site or distributed environment.
• Hands-on experience with Windows operating systems and Microsoft 365 administration.
• Proficiency in Entra ID / Active Directory including user provisioning group management OU administration and Group Policy.
• Experience with endpoint and device management platforms remote support utilities and device lifecycle management
• Solid understanding of network infrastructure - switches wireless access points and firewalls - with the ability to troubleshoot connectivity issues and manage ISP relationships.
• Working knowledge of endpoint security practices including antivirus encryption patch management and compliance monitoring.
• Experience with IT asset tracking hardware lifecycle management and procurement coordination through approved channels.
• Familiarity with ITSM ticketing platforms and a disciplined approach to queue and SLA management.
• Experience managing IT onboarding and offboarding processes including account provisioning hardware deployment and HR coordination.
• Knowledge of DNS DHCP and server administration.
• A track record of owning or contributing to IT documentation runbooks and standard operating procedures.

• Comprehensive Benefits Package: Medical dental vision and life insurance.
• 401(k) with Company Match: Plan for your future with our retirement program.
• Paid Time Off: 80 hours per year accrued from day one plus 8 paid holidays.
• Free Food & Drinks: Access to our in-office pantry and fridge stocked with snacks and beverages.
• Ongoing Training: Ongoing training supplied by the company.
• Supportive Team Environment: Access to an Employee Assistance Program to support your wellbeing.
  
  

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.