Case Management Quality Assurance Committee Independent Member

The OPFA is inviting applications from members of the public to serve on the CMQAC for a period of three (3) years. The overarching role of the CMC is to provide oversight of the case management function through detailed analysis and scrutiny to improve process efficiencies mitigate risks identify case adjudication good practices and advise on policy legislation and rules applications. Some of the specific responsibilities of CMQAC include:

Case Management matters:

• Strategic Case Management Oversight and Advisory
  • Oversee and advise the PFA on the design effectiveness and efficiency of the OPFAs case management systems to ensure consistent quality output alignment with international best practice and the realisation of the OPFAs legislative mandate.
  • Provide strategic input and advice to the PFA on case management best practice developments trends emerging from complaints data systemic industry issues and related matters.

• Governance Policy and Regulatory Compliance
  • Oversee the development and review of case management policies processes and standard operating procedures to sustain legitimacy legality lawfulness consistency and overall quality of output.
  • Oversee and advise the PFA on case management products compliance with applicable legislation including the Pension Funds Act Ombud Council Rules and other relevant regulatory frameworks.

• Operational Performance Oversight
  • Oversee the performance of the OPFAs case management processes including case finalisation rates average resolution times and related performance indicators in line with the OPFAs strategic plan.

• Legal Oversight and Jurisprudential Integrity
  • Oversee the OPFAs litigious matters monitor emerging court judgments Financial Services Tribunal rulings and other relevant case law and identify emerging trends to provide technical input that supports the OPFAs jurisprudential integrity.
  • Provide technical input on complex investigations where required.

• Human Capital Skills and Capacity Development
  • In collaboration with the HCRC provide input on resource requirements appropriate skills profiles and training programmes for the case management function of the OPFA to ensure consistent quality output.

• Customer Satisfaction
  • In collaboration with the HCRC provide input on resource requirements appropriate skills profiles and training programmes for the case management function of the OPFA to ensure consistent quality output.

Role overview of Members (key responsibilities):

• Prepare adequately for meetings.
• Attend scheduled and special committee meetings.
• Participate actively objectively and courageously in committee meetings and activities.
• Challenge and interrogate management assumptions and proposals.
• Adhere to the Committee Code of Conduct and other applicable policies of the OPFA.

• A relevant bachelors degree in law.
• A postgraduate degree in law would be advantageous.
• Demonstrable adjudication experience (including as a former judge of a court of law Ombud Arbitrator or other dispute resolution experience).
• Membership in a relevant professional body is preferred. (e.g. Legal Practice Council Institute of Directors in South Africa etc.).
• Knowledge and understanding of the Public Finance Management Act (PFMA) Treasury Regulations the Companies Act King V principles on corporate governance and other relevant legislation and regulatory frameworks.
• Knowledge of and experience with the Pension Funds Act 24 of 1956 will be an added advantage.
• At least 10 years experience in case management judgment writing and/or legal practice.
• Applicants must not be disqualified in terms of section 69 of the Companies Act 71 of 2008.

How to apply:

• Interested candidates must:
  • Visit our website on: a cover letter and a comprehensive resume.
  • Please submit documents in PDF format where possible.
• Enquiries: Please contactMs. Lulekwa Ngcwabe via email at

The OPFA is an equal opportunity organisation that promotes diversity and inclusion and persons living with disabilities are strongly encouraged to apply.

The OPFA reserves the right not to make an appointment. If you do not receive any response within 3 months of the closing date please accept that your application has been unsuccessful. Regret correspondence will only be sent to interviewed candidates. All costs associated with the application will be borne by the applicant. Late applications will not be considered.

In accordance with the Protection of Personal Information Act (POPIA) 4 of 2013:

All candidate personal information is treated with confidentiality and the highest level of security. Should you not be shortlisted for the vacancy that you have applied for OPFA will retain your information on our candidate database for a period of 12 months in the event that you may meet the criteria of a future suitable position which may match your profile and which we will contact you directly for your authorisation to proceed with your application. Should you wish to no longer be listed with us we will proceed to remove your personal information from our database with your instruction in accordance with the POPIA guidelines.