ServiceNow ServiceNow FSO Architect (CTA) Manager Tech Consulting Open Location

About EY-Parthenon

Job Location:

Los Angeles, CA - USA

Monthly Salary: $ 171200 - 297200

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Location: Anywhere in Country

At EY were all in to shape your future with confidence.

Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

ServiceNow -ServiceNow FSO Architect (CTA) Manager Open Location

In the digital economy it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes systems and information is vital but can be a risky investment in such a rapidly changing environment. Thats why some of the most prestigious businesses worldwide look to us for authoritative agile and efficient solutions for business decision-making. As a ServiceNow Consulting Manager youll play a leading role in that mission providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around.

The opportunity

We are seeking a highly skilled and experienced ServiceNow FSO Architect (Certified Technical Architect) to join our team. The ServiceNow FSO Architect will be the senior technical authority responsible for the design architecture and successful delivery of advanced ServiceNow solutions (including Payments Fraud Complaints Disputes) and regulated servicing use cases within Financial Services organizations.

This role provides hands-on technical leadership owning solution architecture across workflows integrations data security and performance. The CTA leads complex implementations resolves advanced technical challenges and ensures delivered solutions meet platform best practices regulatory standards and project outcomes.

The CTA works closely with delivery teams stakeholders and customers to translate business requirements into robust scalable and secure technical architectures within the ServiceNow ecosystem.

Your key responsibilities

As a Manager in Application Design and Development you will lead the effective management and delivery of processes solutions and projects ensuring a strong focus on quality and risk management. This role presents exciting challenges and opportunities for growth allowing you to apply your expertise in guiding others and recommending quality solutions. You will engage regularly with external clients actively participating in working sessions and leading workstreams from planning through execution and closure. Travel may be required as needed by external clients.

Develop solutions to complex problems recommending changes to policies and establishing procedures that impact your work area.
Exercise judgment in selecting methods techniques and evaluation criteria for obtaining results.
Provide direction and feedback to team members ensuring successful task completion.

Skills and attributes for success

Here youll serve a wide portfolio of clients - each with their own backgrounds strengths and ambitions so no two days will be the same. Wherever you find yourself youll be making a visible impact on projects that cross borders and challenge conventional wisdom to encourage transformation.

Architecture & Design

Lead the end-to-end technical design of ServiceNow disputes solutions
Define technical architectures covering:
- Case and workflow design
- Integration and data flows
- Security and access controls
Ensure solutions align with ServiceNow best practices architectural standards and platform capabilities
Own solution-level architectural decisions and trade-offs
Address complex and ambiguous technical challenges within the ServiceNow ecosystem
Act as escalation point for difficult:
- Performance issues
- Integration failures
- Architectural constraints
Evaluate alternative designs and recommend optimal solutions based on technical feasibility and delivery impact
Continuously refine architectures based on lessons learned and evolving requirements

Implementation Leadership & Delivery

Guide and oversee technical implementation activities across delivery teams
Provide hands-on leadership during critical design and build phases
Ensure architecture is translated accurately into configuration and code
Support teams in resolving complex build and deployment challenges
Partner with project leadership to ensure successful delivery outcomes
Identify and mitigate technical risks early in the delivery lifecycle
Drive resolution of complex technical issues that threaten timelines or quality
Balance speed of delivery with architectural integrity
Serve as a technical advisor during:
- Solution design workshops
- Customer technical discussions
- Architecture and design reviews
Communicate technical concepts clearly to both technical and non-technical audiences
Collaborate closely with CMAs solution architects from other workstreams developers and quality testers

Platform & Workflow Architecture

Architect advanced ServiceNow workflows using:
- Case management and state-driven designs
- Event-based and rules-driven orchestration
- Long-running and high-volume transaction support
Optimize performance scalability and resilience for enterprise workloads
Design reusable technical patterns and implementation assets

Integration & Security Architecture

Lead technical architecture for integrations with:
- Card networks and external processors
- Core banking fraud and document systems
- Third-party platforms and APIs
Define and implement secure integration patterns including:
- Synchronous and asynchronous flows
- Data protection and tokenization strategies
Ensure technical designs meet security privacy and compliance requirements

To qualify for the role you must have

A bachelors degree preferably in Computer Science Information Systems Management Engineering or similar discipline
Typically no less than 4 - 6 years of relevant experience in IT or cybersecurity including extensive experience with hands-on ServiceNow development or architectural capacities.
ServiceNow Certified Technical Architect (CTA)
Certified Implementation Specialist - CSM
Suite Certification FSO Insurance Professional
Suite Certification FSO Banking and Wealth Management Professional
Extensive hands-on experience architecting and delivering ServiceNow solutions
Proven success leading technically complex implementations
Experience with Financial Services workflows disputes or compliance-driven processes preferred
Ability to lead technical discussions confidently with customers and stakeholders
Prior consulting experience
Excellent soft skills executive communication (written/verbal) adaptability problem solving teamwork relationship building dependability and organization
Experience leading teams and supervising others
A drivers license valid in the U.S.
Ability to travel 40-60% to meet client needs

What we look for

We seek individuals who are not only technically proficient but also possess the qualities of emotional agility digital fluency and commercial acumen. Top performers demonstrate the ability to build trust and value with clients while leading teams through change and innovation.

What we offer you
At EY well develop you with future-focused skills and equip you with world-class experiences. Well empower you in a flexible environment and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams. Learnmore.

We offer a comprehensive compensation and benefits package where youll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $142600 to $261500. The base salary range for New York City Metro Area Washington State and California (excluding Sacramento) is $171200 to $297200. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education experience knowledge skills and addition our Total Rewards package includes medical and dental coverage pension and 401(k) plans and a wide range of paid time off options.
Join us in our team-led and leader-enabled hybrid model. Our expectation is for most people in external client serving roles to work together in person 40-60% of the time over the course of an engagement project or year.
Under our flexible vacation policy youll decide how much vacation time you need based on your own personal circumstances. Youll also be granted time off for designated EY Paid Holidays Winter/Summer breaks Personal/Family Care and other leaves of absence when needed to support your physical financial and emotional well-being.

Are you ready to shape your future with confidence Apply today.
EY accepts applications for this position on an on-going basis.

For those living in California please click here for additional information.

EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.

EY Building a better working world

EY is building a better working world by creating new value for clients people society and the planet while building trust in capital markets.

Enabled by data AI and advanced technology EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance consulting tax strategy and transactions. Fueled by sector insights a globally connected multi-disciplinary network and diverse ecosystem partners EY teams can provide services in more than 150 countries and territories.

EY provides equal employment opportunities to applicants and employees without regard to race color religion age sex sexual orientation gender identity/expression pregnancy genetic informationnational origin protected veteran status disability status or any other legally protected basis including arrest and conviction records in accordance with applicable law.

EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process please call 1-800-EY-HELP3 select Option 2 for candidate related inquiries then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EYs Talent Shared Services Team (TSS) or email the TSS at .

Required Experience:

Manager

Location: Anywhere in CountryAt EY were all in to shape your future with confidence.Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.ServiceNow -ServiceNow FSO Architect (CTA) M...