IT Specialist Support (6 Month Term)

IT SUPPORT SPECIALIST (6-MONTH TERM)
INVEST OTTAWA OPERATIONS

The IT Support Specialist provides hands-on first- and second-level technical support across the organization assisting staff at the main office and across all Invest Ottawa sites. This term role is designed to expand the teams operational capacity during a period of successful candidate will be comfortable working independently on routine IT tasks collaborating closely with on-site staff and escalating complex issues appropriately. Reporting to the Director IT Systems & Security this role plays a key part in ensuring staff productivity system reliability and well-maintained IT assets across Invest Ottawa.

Corporate Pay Band B: $27.90- $41.85

Hiring Salary Range: $27.90-$38.36

WHAT YOU WILL BE DOING

• Provide technical support through a ticketing system and in-person across all Invest Ottawa sites resolving hardware software and network-related issues across Windows macOS and mobile devices
• Configure and deploy devices (Windows macOS Android iOS) including setup of user accounts Microsoft 365 tools (Outlook Teams SharePoint OneDrive) VPN antivirus printing and backup solutions
• Support Active Directory and Azure AD account management including onboarding and offboarding processes
• Set up and troubleshoot AV and video conferencing equipment for meetings events and programming
• Assist with IT infrastructure initiatives such as device rollouts network upgrades and software deployments
• Maintain accurate IT asset inventory tracking hardware software and licensing changes
• Coordinate with vendors for equipment procurement repairs and warranty support as directed
• Support basic network and infrastructure tasks including connectivity troubleshooting and hands-on work at secondary sites
• Document support activities resolutions and recurring issues identifying trends and escalating where appropriate
• Contribute to IT security practices by adhering to policies and reinforcing best practices with staff
• Build strong working relationships across teams by providing responsive professional support and clear communication
• Assist with training sessions and onboarding by preparing devices and providing basic user guidance

WHAT YOU HAVE ACCOMPLISHED/GAINED THROUGHOUT YOURCAREER:

• 2 years of hands-on IT support experience in a professional environment
• Experience supporting Windows and macOS systems including troubleshooting and device configuration
• Proficiency with Microsoft 365 and Azure AD / Active Directory
• Experience with AV and presentation technologies (video conferencing projectors display systems)
• Strong understanding of network hardware (switches wireless access points firewalls) and basic troubleshooting
• Experience with Intune or other Mobile Device Management (MDM) platforms
• Ability to work independently manage competing priorities and support multiple locations
• Strong communication skills with the ability to explain technical concepts to non-technical users

• Experience with ticketing systems (e.g. FreshService or similar) is an asset
• CompTIA A Network or Microsoft certifications is an asset

Do you have some of these skills but maybe not all We still encourage you to apply as we would love to review your unique applicationand learn more about you!

At Invest Ottawa and Bayview Yards we know that diversity inclusion and a sense of belongingness are critical success factors for globally competitive organizations and are required to drive sustainable wealth creation and prosperity across our region. We prioritize the creation of an inclusive culture and infuse diversity into our programs operations and governance. As an equal opportunity employer that doesnt simply accept difference but celebrates support and thrives because of it we invite all qualified candidates to apply and especially encourage those who identify as members of underrepresented groups.

Invest Ottawa and Bayview Yards are determined to provide a barrier-free work environment starting with the hiring process. If you require accommodation during any phase of the evaluation process please contactto request specialized accommodation. Do know all information received in relation to accommodation will be kept confidential.At Invest Ottawa and Bayview Yards we are focused on doing better and committed to leading by example because its whats best for us our culture and our community.

We may use an AIenabled assistant to take notes during our recruitment process to help our team stay present and engaged during interviews. The tool does not screen assess or select applicants and all hiring decisions are made by people. We welcome inquiries about AI use and/or requests for accommodations at any stage of the hiring process. Personal information (including recordings transcripts and summaries) is safeguarded in line with our privacy policy and applicable Ontario privacy legislation.

Required Experience:

IC