Welcome to the City of Charlotte

Charlotte is Americas Queen City opening her arms to a diverse and inclusive community of residents businesses and visitors alike. Here you will find a safe family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety health and quality of life for all residents.

Our guiding principles include:

• Attracting and retaining a skilled and diverse workforce

• Valuing teamwork openness accountability productivity and employee development

• Providing all customers with courteous responsive accessible and seamless quality services

• Taking initiative to identify analyze and solve problems

• Collaborating with stakeholders to make informed decisions

SUMMARY

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Responsible for project setup / contribution throughout the life of the projects. Work closely with all departments and vendor(s) to ensure project details are current and up to date (e.g. project details status dates etc.) to ensure data integrity is maintained and CLTs large portfolio of projects is accurately tracked and well-managed.
• Install configure and maintain VMWare vSphere / ESXI Nutanix HPE VME
• Install configure and maintain physical server / storage infrastructure
• Monitor system performance and resource utilization as well as responding to alerts
• Provide technical analysis and/or assistance in troubleshooting issues
• Apply patches updates and firmware updates to server / storage systems.
• Design initiate and drive server / storage strategies architecture discussions preventative maintenance plans and technical analysis
• Work with vendors to ensure optimal setup and configuration of server / storage environments and that appropriate support expectations are in place
• Create and maintain server / storage-related operational policies and procedures
• Comply with the approved standards policies and procedures within the culture of compliance that has been established
• Design consult and provide documentation diagrams and informational tables associated with various server storage and other environments
• Design and implement both physical and logical network implementations between compute resources and endpoints
• Design implement and support multiple Redundant functionalities in a complex environment including High-Availability and Disaster-Recovery to ensure as close to 24/7 operation as possible.
• Troubleshoot and design network security implementations to ensure compute resources are given minimum levels of access needed
• Assure proper access and permission assignments are granted to all user roles to ensure appropriate levels of security are maintained.
• Assists both CLT and City of Charlotte I&T leadership with quality of data and project management reporting capabilities.

COMPETENCIES FOR SUCCESSFUL PERFORMANCE OF JOB DUTIES:

Knowledge of:

• Administrative and clerical procedures methods and computer equipment
• Basic PC based software applications business software and financial systems
• A vast and wide array of technologies and how they can interact and collaborate between one another
• Airport Airline Aviation operations and industry

Skill in:

• Interpersonal skills necessary to develop and maintain effective and appropriate working relationships at all levels of management
• Strong verbal and written communication skills
• Handling multiple tasks in potentially high-stress environments
• Providing excellent customer service
• Organization and time management
• Collaboration and teamwork
• Strong Troubleshooting and problem-solving techniques

Ability to:

• Meet schedules and deadlines of the work
• Understand and carry out oral and written directions
• Accurately organize and maintain paper documents and electronic files
• Maintain the confidentiality of information and professional boundaries
• Communicate clearly and concisely in written and verbal communication
• Collaborate with other teams
• Conduct research prepare accurate records and reports.

MINIMUM QUALIFICATIONS:

High school diploma or equivalent and 7 years relevant experience

OR

Associates degree and 5 years relevant experience

OR

Bachelors degree and 3 years relevant experience

PREFERRED QUALIFICATIONS:

• At least two years of relevant college-level course work or an Associates degree from an accredited college or university in Information Technology Computer Science or a related field-
• Three (3) to Five (5) years prior experience with information systems administration/management with focuses on many or all the following
• VMWare VSphere/Nutanix/HPE VME/ProxMox
• Hosted Cloud (Amazon AWS Microsoft Azure Google Cloud Platform)
• Active Directory/Group Policy
• Windows Server OS Administration
• Linux Administration (Preferable Red Hat Ubuntu or Oracle)
• Azure/Office 365
• Firewall Devices (Preferably Palo Alto or Fortigate)
• Storage Area Network (SAN) or other Storage Technologies
• Networked device Management
• Network switch management
• Airport/Airline operations
• PCI and CIS Security standards for Servers

Preferred Licenses or Certifications:

• One of Comptia A/Network/Security
• Amazon AWS or Microsoft Azure Fundamentals
• VMWare Cloud Foundation

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• This position is relative free from unpleasant environmental conditions or hazards and is generally sedentary. Incumbents may be required to exert up to 25 pounds of force occasionally a negligible amount of force frequently and/or constantly having to lift carry push pull or otherwise move objects including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. This position also requires the occasional operation of a motor vehicle.

ADA and Other Requirements:

Positions in this class typically require grasping stooping squatting kneeling crouching reaching pushing talking hearing seeing and repetitive motions.

Physical Requirements:

• Essential and marginal functions may require maintaining physical condition necessary for sitting standing climbing or walking extended periods of time
• Light to moderate lifting and carrying; some crouching stooping squatting crawling reaching pushing and pulling when performing tasks
• Adequate vision hearing and speech required

Sensory Requirements:

• Concentrated and attentive use of one or more senses (visual audio and other sensory modalities) for proof reading data entry tabulating data
• Ability to operate in an environment with frequent interruptions from people and or noises which in return could result in some level of stress fatigue or strain
• Comprehensive of written information in work related documents
• Ability to hear understand and distinguish speech

General Information:

• Primarily works office hours Monday through Friday; however subject to working at other times for certain projects special events and meetings overtime weekends and emergency calls back to work as needed to keep systems operational.
• Valid Drivers License and the ability to qualify for City driving permit. This position will be required to drive on the Airport campus to perform job responsibilities.
• Federal background check is required. Certain convictions will disqualify individuals from unescorted access privileges and therefore exclude from employment.
• The salary range for this position is $103203 - $114670 annually.

CONDITIONS OF EMPLOYMENT

The Citys Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes but is not limited to: reference checks social security verification education verification criminal conviction record check and if applicable a credit history check sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidates written authorization before obtaining a criminal background report motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process candidates may be asked to take a skills test and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race religion color sex national origin marital status age disability sexual orientation political affiliation or on the basis of actual or perceived gender as expressed through dress appearance or behavior.

Our culture is to serve the community honorably.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where self-service application kiosks are available. They are located in our office at 700 East 4th Street Suite 200 Charlotte NC 28202. We are open Monday through Friday from 9:30 a.m. to 3:30 p.m. (EST) excluding official City holidays.

For questions about your application or the hiring process please email

The City of Charlotte is committed to making our services and programs accessible to all. Upon request auxiliary aids written materials in alternate formats language access and other reasonable accommodations or modifications will be provided. To make a request please fill out the Innovation & Technology ADA request form or call 704.336.4120.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Clickhereto learn more about the City of Charlottes benefits.

The City of Charlotte is a drug and alcohol-free workplace.