Product Support Technology Manager

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

As a Product Support Technology Manager you will own the development support and enhancement strategies for equipment management technology products and processes. You will collaborate across CS&S dealers and customers to deploy technology solutions that generate actionable equipment management insights. This role focuses on driving adoption scaling value internally and leveraging data to inform business decisions. The position regularly addresses complex cross-functional challenges that require strong analytical thinking stakeholder alignment and consultative problem solving.

Why This Role Is Exciting:

• Technology Ownership & Impact: Lead the strategy and evolution of equipment management technology that directly supports business and customer outcomes.

• Enterprise Collaboration: Partner internally and externally to deploy tools that influence how equipment management decisions are made.

• Data-Driven Influence: Use insights across sites to demonstrate trends and guide product and process improvements.

• Scalable Value Creation: Focus on scaling technology solutions and ensuring sustained value realization across the organization.

• Customer-Centered Innovation: Translate customer needs and contract considerations into prioritized product enhancements.

What You Will Do:

• Technology Strategy & Product Development: Own the development support and enhancement strategy for equipment management technology products and processes.

• Stakeholder Collaboration: Collaborate with internal teams dealers and customers to deploy technology tools and drive key equipment management insights for CS&S.

• Business Requirements & Prioritization: Define set and prioritize business requirements to direct product development and increase user adoption.

• Data & Insights Utilization: Leverage data and analytics to support business decisions and demonstrate equipment management trends across multiple sites.

• Dealer & Customer Enablement: Enable Job Site Solutions (JSS) deployment of technology to dealers and customers supporting effective implementation and use.

• Value Realization & Scaling: Drive intentional efforts to scale technology solutions internally and ensure value is realized.

• Product Improvement & Contract Support: Prioritize and implement product improvements related to customer issues and contract management needs.

• Cross-Technology Integration: Serve as a liaison with process partners to integrate development efforts across technologies.

• Product & Program Expertise: Develop in-depth knowledge of equipment management products and programs to effectively partner in ongoing development.

What Skills You Will Have:

Customer Focus Demonstrate the ability to align customer needs and satisfaction with business decisions by thoroughly researching verifying and understanding customer expectations. Effectively solicit and incorporate customer feedback acts on improvement opportunities and connects organizational objectives to customer priorities through consistent engagement and relationshipbuilding.

Data Gathering & Analysis Show strong working knowledge of data gathering and analysis by actively participating in the collection documentation and evaluation of organizational data. Identifies issues in the data collection process and applies foundational analytical tools and techniques to support accurate objective conclusions.

Service Excellence Consistently deliver service that meets or exceeds customer expectations through timely accurate and professional support. Demonstrate the ability to resolve common customer issues respond to unexpected requests with urgency and positive action and document customer concerns in a clear and timely manner.

Consulting Provide effective technical and business guidance by clearly communicating requirements deliverables costs and critical considerations. Demonstrate strong capability in supporting consulting assignments maintaining proactive stakeholder communication and accurately documenting client objectives and project scope.

Effective Communication Exhibit advanced communication skills by tailoring messages for diverse audiences and communicating effectively across all organizational levels. Balance empathy and assertiveness provides constructive feedback and coaching and uses appropriate persuasion techniques to drive alignment and informed decisionmaking.

Problem Solving Demonstrate the ability to identify document and analyze problems while considering multiple stakeholder perspectives. Apply structured factfinding techniques evaluates risks and benefits of alternative approaches and supports resolution through disciplined problemsolving methods.

Relationship Management Build and sustain productive longterm relationships with clients vendors and peers by setting clear expectations and conducting regular reviews of progress and priorities. Effectively educate support teams on client needs and fosters collaborative trustbased working relationships.

Technical Excellence Demonstrate strong technical expertise by assessing recommending and delivering effective solutions to complex challenges. Engage subject matter experts when appropriate mentors and coaches others to strengthen technical capability and maintains accountability for highquality technical performance.

Additional Information:

• Primary work location: Peoria Illinois with a requirement to work on-site full-time at the Caterpillar facility

• Domestic relocation assistance is available

• Up to 25% travel may be required

• Visa sponsorship is not available

• Posting Date: 4/24/2026- 05/08/2026

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

• Medical dental and vision benefits*

• Paid time off plan (Vacation Holidays Volunteer etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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