Account Manager Facilities

Career Area:

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.

Your Work Shapes the World at Caterpillar Inc.

Cat Digital is the digital and technology arm of Caterpillar Inc. leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over 1.5 million connected assets worldwide our teams use data technology advanced analytics telematics and AI capabilities to help our customers build a better more sustainable world.

Job Summary:

TheAccount Managerat Ironworks willbe responsible forleadingkeyfacilities and commercial designinitiativesto meetour clientsobjectivesfrom concepting through execution. The mainresponsibilitiesof this roleareto drive clientsatisfaction cross-functional collaboration and seamless communication delivered through disciplined project executionwithin the areas of interior graphicscommercialand experiential design.

As part of Ironworks you will be part of a fast-growing team with enterprise impact. Your work matters everyday to the clients we serve and to the dealers and customers who areimpactedby our campaigns. You will be a part of an organization that has steadfast values of integrity excellence teamwork commitment and sustainability lives by a culture of safety and helps our customers build a better world.

Come join the work.

What You Will Do:

Client Leadership & Relationship Management:

• Establishment and maintenance of strong relationshipswith their assignedbusiness unit partners and extended agency and Enterprise teams.

• Affirmation of trust with clients through consistent communication and value-added engagements connecting dots for the clients across the enterprise understanding their needs and providing tailored solutions.

• Management of client relationships in a solution-oriented way knowing how to navigate interpersonal differences andutilizingescalation when needed.

• Monitor and manage the financial performance of client accounts including budgeting forecasting and financial reporting

Strategy Planning & Brand Stewardship:

• Communication of business unitobjectivesand strategies to agency team members and establishment of accountability for the role that everyone has in helping the client achieve their goals through Ironworks.

• Creation of briefs aligning to clients businessobjectivesutilizingindustry data pastdesign experiences and insights to jump start agency creativity.

Project Oversight & Execution:

• Ability to develop scopes of work and budgets that clearly articulate agency commitments to clients and client accountability to agency

• Strong organization and communication skills to effectively lead the ideation development execution and measurement of projects working in partnership with agency team members to deliver the best and most effective work for clients.

• Fostering trust and collaboration within agency work groups serving as atrustedpartner

• Knowledge and experience with facilities and commercial design terminology substrates productionprocessesand installation techniques to communicate confidently both internally and with outside vendors

• Collaboration and coordination of project execution with key outside vendors to meet deadlines and stay within budget

Adaptability:

• Ability to traverse tactical and strategic conversations throughout the same day without jeopardizingstrong communicationtoclients and agency partners.

• Navigation of complex projects and tight timelines effectively while managing expectations with clients and agency partners.

• Steadfast focus and resilience during times of change and high agency activity.

• Anticipate issues before they become crises; escalate risks confidently and propose solutions

What You Will Have:

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability toleveragethat information in creating customized customer solutions.
Collaborating:Knowledge of collaborative techniques; ability to work with a variety of individuals and groups in a constructive and collaborative manner.
Creativity:Knowledge of the approaches tools and techniques for promoting creative original thinking and ability to apply it to a variety of business situations.
Relationship Management:Knowledge of relationship management techniques; ability toestablishand maintain healthy working relationships with clients vendors and peers.
Strategic Thinking:Knowledge of the importance of big picture thinking and planning; ability to apply organizational acumen and competitiveness toidentifyandmaintainfocus on key success factors for the organization.
Vendor/Supplier Management:Knowledge of external provider management processes and ability to effectively managethe business relationshipwith external providers ( service providersarchitectscontractorsconsultantsand suppliers).
Promotion and Marketing Communications:Knowledge of different promotional and marketing communication techniques; ability to use different marketing channels and tools in combination to focus on how a business communicates a message to the market.

Considerations For Top Candidates:

• Position requires afour-yeardegree from an accredited college or university OR equivalentwork-relatedexperience

• Ability to travel 50% or more both domestically and internationally

• Strong experience in the interior graphicscommercialdesign and/or experiential designrequired

• Experience managing multiple clients and competing priorities

• Experience in marketing agency scope and budget development

• Knowledge and experience in budget management and accountability up to $3MM

• Client relationship leadership experience

• A strategic mindset excellent project management skills and the ability to collaborate across strategy creative and production teams.

• Broad range of experiences in the development and execution of marketing communications strategies with examples infacilities and experiential design as well assales material development digital strategy development product launches and messaging platform development.

• Self-starter with entrepreneurial mindset experience in accountability for fostering organic growth within a portfolio of clients

• Ability to excite and inspire clients and agency partners to createnew ideasand solutions knows how to navigate competing ideas to arrive at a solution that addresses the clients business needs.

• Ability to lead and manage multiple projects and priorities without jeopardizing work quality communication or collaboration

• Critical thinking to drive data-driven solutions ability to drive insights through questions andfacilitatingclient conversations

• Strong emotional intelligence and ability to lead with influence down across and up throughout the organization

• Strong capacity for empathy to deliver impactful insights to drive creativity and foster strong relationships

• Establishes work ethic expectations through leading by exampleabilityto hold the client and supporting team members accountable for meeting expectations and executing with excellence.

What You Will Get:

Working with a Fortune 100 leader you can build your career on a global scale and take advantage of development opportunities with emerging an inclusive environment for you to explore your passions make animpactand do the work that really matters. Join Us.

About Caterpillar

Caterpillar Inc. is the worlds leading manufacturer of construction and mining equipment off-highway diesel and natural gas engines industrial gasturbinesand diesel-electric locomotives. Fornearly 100yearswevebeen helping customers build a better more sustainable world and are committedto andcontributing to a reduced-carbon future. Our innovative products and services backed by our global dealer network provide exceptional value that helps customers succeed.

Summary Pay Range:

Compensation and benefits offered may vary depending on multiple individualized factors job level market locationjob-related knowledge skills individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility terms and guidelines. This is a summary list of benefits.

• Medical dental and vision benefits*

• Paid time off plan (Vacation Holidays Volunteer etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

* These benefits also apply to part-time employees

Posting Dates:

Any offer of employment is conditioned upon the successful completion of a drug screen.

Caterpillar is an Equal Opportunity Employer Including Veterans and Individuals with Disabilities. Qualified applicants of any age are encouraged to apply.

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