Customer Success Manager Italy (mfd)

What we do at PlanRadar

PlanRadar is a leading platform for digital documentation communication and reporting in construction facility management and real estate projects. It enables customers to work more efficiently enhance quality and achieve full project transparency. By improving collaboration and providing access to real-time data PlanRadars easy-to-use platform adds value to every person involved in a buildings lifecycle with flexible capabilities for all company sizes and processes. Today PlanRadar serves more than 150000 users across 75 countries.

PlanRadar promises an inclusive engaging and exciting place to work. We are inquisitive minds who challenge the status quo with a drive to change our clients industry for the better. Our people matter the most and we regularly conduct surveys and implement changes to ensure our benefits and the way we work reflects the culture that we promote. If youre courageous and ready for a new adventurejoin PlanRadar!

What youll get to do

PlanRadaris looking for an experienced Customer Success Manager forItalyto join our global Customer Success teamand take ownership of a growing customer portfolio in one of ourgrowingmarkets.

As a Customer Success Manager you work closely with customers to understand their businessobjectivesand guidethem through a successful onboarding and adoption journey. You ensure they leveragePlanRadarsfeatures effectively toachieve measurable outcomes and long-term act as a trusted advisor throughout the entire customer lifecycle driving onboarding product adoption advocacyand long-term retention.

While Sales and Account Management focus on the commercial strategy you concentrate onimplementationexcellence enablement and valuerealisation. Your goal is to ensure customers are satisfied successfuland continuously gaining value from our solution so theyremainlong-term partners and strong advocates ofPlanRadar.

AMONG OTHER THINGS YOU WILL

• Own the onboarding implementation and adoption journey for customers in one of our growing markets
• Act as the product expert enabling customers to successfully deploy and scale PlanRadar across their projects
• Lead regular customer check-ins and success reviews to track progress define KPIs and ensure measurable business outcomes
• Partner closely with Sales and Account Management to ensure a seamless customer experience while focusing on technical enablement and value realization
• Identify optimisation opportunities to increase product usage strengthen engagement and improve long-term customer satisfaction
• Minimise customer churn through continuous engagement education coaching and persuasion
• Collaborate cross-functionally with Product Marketing and Support to continuously enhance the customer experience

WHO YOU ARE

• You have experience in Customer Success or Account Management within the SaaS industry with clear ownershipof onboarding adoption and lifecycle management
• Alternatively you have a background in construction or real estate combined with experience working with customers and digital solutions
• You have proven experience collaborating with interdisciplinary teams and coordinating stakeholders internally
• You have excellent Italian (native-level or C2) and strong business English skills
• You are structured accountable and proactive with a strong focus on delivering customer value and long-term success

What we offer

• Room for personal and professional development
• Challenging and diversified line of action
• Working in a fast-growing company with international customers and investors
• Centrally located and attractive office in Milan
• Performance-related career system
• Bonus based on a success-related commission scheme
• Possibilities to work from home
• Motivated and agile team with a common vision
• Additional benefits like team events free drinks & snacks