Field Services Manager
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Job Summary
- Safety Always.Our number one core value. The safety of our people projects partners and stakeholders is our priority focus today and always.
- Integrity. We leadby example with humility and courage.
- Accountability.Were passionate about delivering on our commitments.
- Inclusion. We provide opportunities where people feel valued supported and empowered to contribute fully.
- Ensure you and your family receive the services and benefits needed to support yourmental emotional and physical well-being.
- Are intentional when it comes to investing in your development. We help you build your career and advance your skills through our Aecon University tuition reimbursement and Leadership Programs.
- Are committed to creating work environments focused onmutual respect teamwork collaboration and new ideas through meaningful initiatives and training partnerships with Veteran groups our Aecon Women in Trades and diversity programs and our Employee Resources Groups (ERGs) to ensure we are building with top talent and harnessing our collective strengths within every aspect of our culture.
- Operate responsibly by managing risk safety and environmental considerations across all our projects and surrounding communities.
What is the Opportunity
Safer. Faster. Smarter. This is how Aecon Utilities is committed to delivering projects. Aecon Utilities is a leading North American utility infrastructure provider with a strong track record delivering safe reliable and innovative solutions across electrical telecommunications pipeline distribution and renewable energy markets. With operations across North America Aecon Utilities supports critical utility infrastructure that powers and keeps communities connected. Guided by our core value of Safety Always we partner with clients to build the infrastructure that powers the future.
Aecon Technical Solutions Inc. employs highly-trained technicians to perform telecommunications infrastructure installations. Whether at residential retail commercial institutional or hospitality environments ATSI is well-suited to assist clients with their telecom installation needs.
Reporting to the Operations General Manager the Field Services Manager will support quality training effectiveness safety compliance and performance management for our client programs throughout the province.
What Youll Do Here:
- Serve as the primary operational liaison between ATSI the client and partner leadership teams ensuring strong client alignment proactive communication and a consistently high level of service delivery.
- Build and maintain trusted partnerships with stakeholders clients and customers.
- Provide operational leadership guidance and oversight to partner leadership teams operating across Quebec.
- Oversee the overall quality of field work delivered by partner teams ensuring installations and repairs meet client and Aecon standards.
- Manage program performance by reviewing SLA metrics such as customer satisfaction scores visit completion repeat rates and upselling opportunities
- Ensure partner teams maintain strong training programs and deliver ongoing technical and procedural training to their technicians.
- Lead safety compliance for partner operations including field safety audits hazard assessments and adherence to Aecons HSE requirements.
- Promote an inclusive and collaborative work culture across all partner organizations.
- Support partner leadership teams in coaching technicians on effective productrecommendation practices.
- Ensure partner teams receive the tools training and product knowledge needed for technicians to identify customer needs and recommend additional client solutions during installation and repair visits.
- Review sales results with partner leaders to identify trends gaps and opportunities for improvement in attach and conversion rates.
- Work with ATSI and the client to ensure consistent communication alignment and execution of sales initiatives across Quebec.
What You Bring to The Team:
- Strong communication and interpersonal skills with the ability to influence negotiate and build strong relationships.
- Demonstrated experience managing quality safety and performance across multiple partner groups.
- Strong customerservice mindset with welldeveloped problemsolving abilities.
- Proven ability to manage multiple priorities independently in a fastpaced environment.
- Ability to travel locally in Quebec as required.
- Strong committment to inclusion and diversity.
Aecon fosters belonging within and across our organization. We consider all applicants for positions without regard to race color religion sex national origin age mental or physical disabilities veteran status and all other characteristics protected by law.
We are committed to adhering to the objectives and requirements outlined in the Accessible Canada Act (ACA) and to meeting the accessibility needs of persons with disabilities in a timely manner. Through the implementation of the requirements of the ACA and its applicable regulations appropriate accommodations will be provided upon request throughout the interview and hiring process.
As part of our commitment to fair and transparent hiring practices Aecon may use artificial intelligence (AI) tools to assist in screening and reviewing candidates. These tools are applied responsibly and in accordance with applicable privacy laws and Aecons AI Usage Policy. All final decisions are made by qualified Aecon team members.
Required Experience:
Manager
