Principal Product Manager, Joule at Concur, Vancouver

We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.

Meet the Team

We lead the initiatives that matter most to SAP Concurs customers and business driving the success quality cost and delivery of complex products and cross-functional efforts across Product & Engineering. Everything we do ladders back to our vision: a world where travel and expenses practically manage themselves so customers can focus on what matters most.

A key part of that future is Joule SAPs AI assistant which is introducing a new way for users to interact with enterprise software.

We look for leaders who are energized by:

Solving high-impact ambiguous problems that span multiple products teams and stakeholders

Setting direction in complex environments not waiting for clarity but creating it

Driving alignment across large cross-functional organizations

Tackling strategically important challenges with real customer and business impact

Context-switching without losing the through-line of outcomes

Doing what it takes to deliver regardless of org boundaries or job titles

What You Will Do

As the Principal Product Manager for Joule at Concur you will maintain the end-to-end view of how Joule is implemented across Travel Expense and Platform ensuring these capabilities come together into a coherent customer experience. This role connects strategy platform integration customer adoption and operational readiness for Joule within the Concur ecosystem.

Own the overall Joule product strategy for Concur ensuring initiatives across Travel Expense and Platform align and deliver meaningful customer value

Partner with Travel Expense and Platform product managers delivering Joule capabilities in their products to drive consistency across products.

Develop a deep understanding of Joule provisioning activation and SKU onboarding working to reduce friction in customer adoption

Represent Concur with SAPs central Joule teams aligning Concur use cases with the Joule platform roadmap and coordinating integration with Concur services

Work closely with engineering design go-to-market service delivery and support teams to drive adoption and continuously improve Joule capabilities

Stay close to customer feedback onboarding challenges and support issues identifying opportunities to remove friction in real workflows

Partner with commercial teams on Joule packaging and entitlements including Base vs. Premium capabilities

Ensure Joule delivers a reliable production AI experience including clear conversational behavior error handling recovery paths and readiness for major releases

Partner with legal security and compliance teams to ensure Joule capabilities meet enterprise governance and trust requirements

Own end-to-end outcomes across Joule initiatives resolving cross-team dependencies and ensuring delivery translates into adoption usage and improved customer workflows

Drive Joule adoption with clear usage reporting defining and tracking metrics (activation active usage workflow completion deflection etc.) to ensure Joule delivers measurable customer and business value

Establish and enforce consistency across Joule implementations (testing evaluation documentation release readiness) applying shared standards and practices across Travel Expense and Platform

What You Bring

Strong product management experience leading cross-functional initiatives in complex matrixed organizations

Ability to define strategy while staying close to execution translating ambiguous problem spaces into practical solutions that deliver real outcomes

Solid technical understanding and the ability to work closely with engineering teams to diagnose issues understand platform constraints and navigate system dependencies

Working knowledge of modern AI systems (e.g. LLMs prompts grounding evaluation and limitations) and the ability to translate those capabilities into real product use cases

Empathy for customers service delivery and support teams with a willingness to dig into onboarding challenges adoption issues and real-world product friction

Experience operating in environments where products are live and evolving balancing roadmap priorities with day-to-day problem solving and issue triage

Strong influence and stakeholder management skills able to align multiple teams and drive decisions without direct authority

Experience working with platform products or APIs coordinating capabilities that span multiple products and teams

A track record of owning high-impact products or initiatives and driving them from strategy through delivery and adoption

What Success Looks Like in the First 12 Months

Establish a clear end-to-end view of Joule capabilities across Concur including roadmap dependencies and ownership across Travel Expense and Platform teams

Improve the Joule onboarding and SKU activation experience working with engineering service delivery and support teams to reduce friction and address common customer issues

Create a structured feedback loop between product support and engineering to track prioritize and resolve Joule-related issues more efficiently

Strengthen collaboration with SAPs central Joule teams ensuring Concur use cases are represented in platform discussions and aligned with the broader Joule roadmap

Increase customer adoption and usage of Joule capabilities identifying opportunities to simplify workflows and deliver clear value for travelers managers and administrators

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

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Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability in compliance with applicable federal state and local legal requirements.

SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAPs commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is $144600 - $322500CAD. The actual amount to be offered to the successful candidate will be within that range dependent upon the key aspects of each case which may include education skills experience scope of the role location etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. A summary of benefits and eligibility requirements can be found by clicking this link: .

Due to the nature of the role which involves global interactions with SAP entities as well as with employees and stakeholders in Canada functional proficiency in English is required for positions based in the Quebec.

AI Usage in the Recruitment Process

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Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 451179 Work Area: Solution and Product Management Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid