Appointment Coordinator

At Volvo Cars New Brunswick we are looking for a highly organized customer-focused Appointment Coordinator to join our Service Department team. This in-person role is the first point of contact for our service clients and plays a key part in delivering a seamless high-end experience at every interaction.

If you thrive in a fast-paced environment enjoy helping people and have a talent for keeping schedules running smoothly this role is for you.

What Youll Do

Youll be the first point of contact for our clientssetting the tone for a premium seamless experience from the very first interaction.

• Manage all inbound appointment requests (phone email online)

• Schedule and optimize service bookings to keep our shop running at peak efficiency

• Coordinate our White Glove Concierge Service (vehicle pick-up & drop-off)

• Communicate clearly with clients and ensure every detail is handled

• Proactively fill open time slots and build future appointment pipelines

• Support the service team to keep each day running smoothly

What Makes This Role Unique

This isnt just schedulingits experience management.

Youll deliver a concierge-style service that reflects the premium standard of Volvo while playing a key role in keeping our operation efficient organized and client-focused.

What You Need to Bring & Deliver Success

• Strong communication and people skills that build trust and keep clients engaged

• Exceptional organization and attention to detail ensuring accuracy in every booking

• Ability to multitask in a fast-paced environment while keeping schedules running smoothly

• A customer-first mindset that creates happy loyal clients

• Automotive or scheduling experience (an asset not a must)

• A focus on resultsdriving high appointment show rates and minimizing no-shows

• Skilled at maintaining smooth well-balanced daily service schedules

• Confident in executing concierge services seamlessly from start to finish

• Proactive approach to pre-booking especially during peak tire seasons

Why join Volvo Cars NB

• Become part of a well-respected luxury brand cherished by customers.

• Join a team of supportive and enthusiastic professionals dedicated to your growth through mentorship and encouragement.

• At Volvo Cars New Brunswick we offer more than just employment; we cultivate lasting careers. Internal advancement is a priority and we invest in our employees growth.

• Join a company deeply committed to community partnerships and active involvement.

• Competitive wage

• Comprehensive benefits with EFAP medical dental and life insurance

Apply today and help us deliver the service experience Volvo is known for!