IT Support Intern

As an employee-owned company DMA prioritizes employees. Low turnover rates and tenured teams are living proof:

• 2025 Great Places to Work Certified

• Employee stock ownership program eligibility begins on day one of employment (ESOP contribution is targeted at 6% of your annual compensation)

• Company paid parental leave

• Generous time off package

• Multiple benefit plans eligibility begins on day one of employment

• Culturally focused on work/life balance and the overall wellness of our employees

Position Summary

The Associate Support Analyst Intern will gain experience in account lockouts password resets answering phones and routing trouble addition will gain experience in imaging configuring and setting up new workstations.

Essential Duties and Responsibilities

Monitor review and prioritize help desk requests
Provides a timely one-on-one end-user problem resolution via telephone and e-mail
Escalate complex Help Desk requests to the appropriate IT staff member
Assist in workstation deployments
Reset Password and unlock accounts
Install approved applications

Non-Essential Duties and Responsibilities

Perform other duties as assigned

Education and Qualifications

Currently pursuing Bachelors degree in Computer Science Information Systems Technology or related field
Proficient in Microsoft Windows 7 and Office
Excellent customer service skills
Excellent verbal and written communication skills
Net or A Certification a plus
Previous ticket/phone support system experience a plus

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The Company is an equal employment opportunity employer and is committed to providing equal employment opportunities to its applicants and employees. The Company does not discriminate in employment opportunities or practices on the basis of race color religion gender national origin citizenship age disability veteran status genetic information or any other category covered by applicable federal state or local law. This equal employment opportunity policy applies to all employment policies procedures and practices including but not limited to hiring promotion compensation training benefits work assignments discipline termination and all other terms and conditions of employment.

It is DMAs policy to make reasonable accommodations for qualified individuals with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process please contact our Human Resources team at or and choosing selection 6.