Account Manager (mfd)

YOUR JOB

Do you enjoy owning customer relationships and turning trust into long-term growth Are you motivated by managing a portfolio and actively driving expansion within existing accounts Do you like combining consultative conversations with commercial responsibility In this role youll work closely with decision-makers in our customers understand their priorities and proactively develop their accounts. Youll be the commercial owner of your portfolio ensuring customers see continuous value and grow with DataGuard. Ready to make an impact at the intersection of relationship management and revenue growth Then join us on our journey.

WE PROTECT THE PEOPLE BEHIND THE DATA
We are a fast-growing security and compliance tech company with a clear purpose: we protect the people behind the data. With over 200 team members worldwide and with offices in Munich Berlin London Vienna and Stockholm we help more than 4000 global customers get certified fast and build a strong and scalable risk posture. With AI-powered automation self-serve capabilities and additional tailored expert advice we offer our customers a seamless security and compliance experience to stay ahead of the rapidly evolving security landscape and challenges like the surge in cyber-attacks.

WHAT YOULL BE DOING

• You independently manage a portfolio of mid-sized business customers and ensure they realize the full value of our solution.

• You establish and maintain strong long-term customer relationships deliver product demonstrations and support customers in optimizing their use of our product.

• You engage closely with decision-makers and company founders gain a deep understanding of their priorities and proactively support them in achieving their objectives.

• You guide customers throughout the entire lifecycle and actively drive expansion and retention within your portfolio.

• You identify potential challenges at an early stage lead solution-focused conversations and ensure sustained customer satisfaction.

• You analyze customer usage and behavior to derive concrete actions that maximize customer success with our solution.

• You actively promote customer engagement gather impactful success stories and share best practices across the customer base.

• You collaborate closely with cross-functional teams such as Marketing Sales Product Development and Technical Support to deliver a seamless end-to-end customer experience.

WHAT YOULL GET IN RETURN

• The freedom trust and tools to do what you love and make an impact in a purpose-driven company committed to doing genuine good in the digital world.

• Enjoy a high degree of flexibility with tailored working hours choice of work location and benefits that support your lifestyle health and family needs.

• Join a secure future-focused role in a dynamic scale-up positioned to make a major impact in the rapidly expanding Security & Compliance market.

• Grow along expert or leadership paths with support from employee accelerator programs bi-annual feedback cycles and a personal training budget.

• Work in an environment that values autonomy rapid decision-making a flat hierarchy and collaborative eye-level communication to keep things moving forward.

THE QUALITIES YOULL NEED TO SUCCEED

• Strong communication skills with a passion for product demos and meetings

• Proactive independent work style with a strong team spirit and excellent prioritization skills

• Interest in compliance & security well teach you everything you need to know

• Experience with software products and their development is a plus

• Enthusiasm for a dynamic fast-paced environment with continuous growth and development

• Fluent German (C2) and English skills both written and spoken are required

LAST BUT NOT LEAST. FROM THE BOTTOM OF OUR HEARTS:
No matter your origin ethnicity gender identity religion or individual requirements; at DataGuard all that counts is the person you are. As Guards and Guardettes we are united not only by our dedication but also by our shared belief in our purpose: Protect the people behind the data. Convince us with your personality and your skills and together we will make great things happen. We are looking forward to meeting you!

#LI-DNI

Required Experience:

Manager