Neighbourhood Housing Manager

Who areCodiGroup

Codi is a not-for-profit with a big heart and an even bigger mission. AsWaleslargest provider of housing care and supportwerehere to help people live well feel supported and rise to their full potential.

We look after almost 25000 homes across Wales and are gearing up to build more than 4500 new ones in the next five years. Every day our teams supportnearly 17000individuals with services that make a real and uplifting difference to peoples everyday lives.

With over 3000 passionate colleagues Codi is a major player in the Welsh economypowered by strong partnerships shared values and a genuine love for helping communities thrive.

Our name says it all: Codi meansrisein Welsh. It reflects who we are where we come from and our ambition to lift expectations lift communities and lift each other.

About the role

Thisisntjust about managinghomes itsabout people places and creating thriving the lead of working in one of our area neighbourhoods building meaningful relationships with customers and making a real difference on the ground.

As a Neighbourhood Housing Manageryou willbe responsibleforthe management of a patch of approximately 400 want you to get to know our customers so that if we do need to have some difficult conversationsitseasier to have them with someone they know and are a housing provider who targets zero evictions and you will have a key role to play in delivering this commitment. You will be connected to ourcustomersyoullknow at an early stage if things are going wrong and you can call upon support of our community development and housing support services toassistour customers to continue to livesafelyin their homes.

Skills and Experience Needed

Youllbring solid experience in tenancy and estate management working collaboratively to deliver flexible customerfocused confident building strong relationships with external agencies and electedrepresentatives andcommitted to putting customers will have a strong knowledge of housing legislation including the Renting Homes (Wales) Act 2016

Experience of managingantisocialbehaviour and safeguarding cases the ability to manage competing priorities and make sound proportionate decisionsas well as being confidentinthe useof digital systems andaccuraterecordkeeping

A relevant professional qualification or equivalent experience is essential along with a full driving licence and access to a vehicle to engage with the communities this role are happy to discuss reasonable adjustments have a proventrack recordof delivering great service and contributing to continuous improvement.

Values

At Codi our values are Compassionate Authentic and Progressive. When you join usyoullembrace these principles and thrive in an environment shaped by them.