Dealer Relations Manager Atlantic Zone (Markham Based)

• Conduct regular performance reviews with large volume dealers toidentifystrengths and areas for improvement Penetration /Sales/Honda Plus Sales;

• Develop and implement action plans to address performance gaps and enhance dealer profitability;

• Monitor sales trends and provide targeted support to dealers to boost contract and penetration results.

Sales Support

• Support and direct individual sales processes toidentifyimprovement opportunities in lease finance total used and Certified Pre-Ownedcontractandnew penetration results;

• Assistdealers with Ancillary Sales by developing action plans for underperforming dealers and recommendations for countermeasures;

• Assistdealers with Honda Branded Extended Warranty Sales by developing action plans for underperforming dealers and recommendations for countermeasures;

• Overall zone accountability for all core KPIs and Nationally assigned job tree items;

Used Vehicle Operations

• Supportcontrolthe asset and resource circulation through product & customer journeys;

• Identifyand improve underperforming dealers by developing a plan andassistthe Dealers/field in used Vehicle Operations strategies including acquisition and sales prioritization of the certified pre-owned portfolio;

• Ensure a sustainable dealer operation through dealer profitability through all activities relating to used vehicle operations and ancillary sales;

• Grow finance penetrationfor 05-year-old Certified Pre-Owned back to 50% penetration;

• Ensure dealer visibility to core profitability metrics for the zone such as Used DOP and all Gross Profit core metrics.

Dealer Performance Analysis

• IdentifyDealers with improvement opportunities in zone based onKPIs;

• Analyze drill-down and provide guidance for opportunities within a Dealerships KPIs;

• Support Retention Initiatives by implementing best practices focusing on dealer processes and managing lease and used portfolios.

Dealer Network Support

• Provide quick and efficient support for the Dealer Network while ensuring the smooth andtimelyflow of information to the National office.

Dealer Personnel and Training Assessment

• Provide dealer with training on core processes (i.e.portfolio management leasing) to improve dealer performance;

• Monthly drill-down and review of dealerships financial statements to investigate opportunities in Used Vehicle Operations Department Operating profit AncillaryProfitand other areasdirectly linkedto achieve HCFI targets;

• Review discuss and implement Action Plans with Dealer Principals to ensure buy-in;

• Monthly review of action plans to ensure progress anda viabledealership network;

• Update review analyze and manage monthly PDCA by rotating underperforming dealers based on performance in core KPIs related to Used Penetration and Ancillary Performance;

• Create Action Plans that can bemonitoredand tracked for all KPIs with the Dealership Management;

• Meet by monthly with focus dealer DPs /GMsto review results / trends and action plans;

• Provide all required support and liaise with Sales with theobjectiveof increasing KPI results and removing them from program;

• Review and follow-up all new and updated sales publications withappropriate dealerpersonnel;

• EnsureeBizaccess is accessible and bulletins and other communications are being read anddisseminatedtoappropriate dealershipemployees;

• Review Program Contests / Bulletins with Management andfront linestaff to ensure they are understood focusedonand used to motivate staff to achieve KPIs;

• Support Dealership front line contact for consistency with the Acura / Honda Brand.

• All other Duties as assigned.

As travel will be acore and ongoingcomponentof the rolethe successful candidate willbe requiredto travel to and be physically present in Atlantic Canada for approximately thirtyfive percent (35%) of the work year.

QUALIFICATIONS

• Post secondary education-University/College degree/diploma;

• 3-5years experienceworking with automotive;

• Bilingualism inEnglish -Frenchan asset

• Knowledge of captive finance salesdivisionor dealer operations capacity within the automotive industry;

• Knowledge of Honda Financial Services products and programs retail for new and used vehicle businesses is;

• Excellent analyticalorganizationaland problem-solving skills;

• Strong oral and written communicationnegotiationand presentation skills;

• Ability to build collaborative relationships with internal departments and affiliated subsidiaries;

• Work independently in a fast-paced results-oriented team environment with multiple changing priorities and tight deadlines;

• Prior experience in people management;

• Strong PC skills (Excel Word PowerPoint);

• Demonstrated strong leadership and management skills with a strong discipline in coaching feedback and mentoring and performance management;

• Enjoys team-building approachofmanagement and department - shares results.

HIRING PRACTICES

The salary range for this position is $94750$112516CAD annually. Individual salaries within this range aredeterminedby a variety of job-related factors including education experience knowledge and skill set.

This is a hybrid position that requires employees to work on-site one day per week and work either from a home office and/or dealer locations four days per week (with a hoteling workspace at the assigned company office).