Senior Business Analyst Salesforce

• Primarily will work as an analyst in the context of the Salesforce platform but will have other business analyst duties such as creating business intelligence reports from various data sources and platforms.

• Prepares analyzes and interprets process and business intelligence information to assist department leadership in achieving financial quality process management and productivity goals.

• Utilizes business intelligence analysis to develop recommendations used to drive operational and strategic decisions.

• Prepares business plans reports and assigned special projects as aligned with departments strategic initiatives.

• Fully Remote Role from these states: AL AK AR AZ DE FL GA IA ID IL IN LA KS KY ME MI MO MS MT NC ND NE NH NM NV OH OK PA SC SD TN TX UT VA WI WV WY. Due to complex requirements remote work is NOT permitted for short or long periods in: CA CO CT HI MA MD MN NJ NY OR RI VT WA and working Internationally (this includes working while on vacation).

• No relocation No Sponsorship or transfer of visa for this position now or in the future.

Pay Range

Formulates and defines systems scope and objectives based on both user needs and a good understanding of applicable business systems and industry requirements. Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations operating time and form of desired results. Includes analysis of business and user needs documentation of requirements and translation into proper system requirement specifications. Performs and leads tests of software to ensure proper operation and freedom from defects. Responsible to guide and advise subject matter experts team members and end-users through analysis definition verification and validation to ultimately ensure that the evolving application meets the business and clinical needs.

Major Responsibilities:

• Designs and develops technical and/or non-technical solutions to moderate to complex business needs and changes by gathering compiling and reviewing information and data examining and evaluating existing systems and procedures identifying alternate courses of action developing tools and/or improvements using existing software packages and coordinating the development and implementation of new functionality and new applications with user and Information Technology staff.

• Assists with conversion and operational support planning activities and task of multiple simultaneous projects. Manages training when applicable.

• Identifies how requirements and designs will affect multiple application areas (including Epic and all 3rd party applications) and recommends solutions for those areas to comply with strategic direction. Acts independently fully understanding client business requirements offers effective alternatives and works as an integration point to ensure multiple design teams are not in conflict.

• Competent to work at the highest technical level of most phases of systems analysis while considering the business implications of the application of technology to the current and future business environment. Performs and assist other team members in the analysis design configuration testing and maintenance functions. Resource for assigned application(s). Support and troubleshoot as needed. Respond to user calls as necessary.

• Effectively communicate with users addressing certain aspects of complex project requirements such as specifications definition/review impact monitoring user updates training needs definition and related support; effectively explain the functioning of the application software and related systems to the users. Communicates and interact with business and technical teams on problems changes and enhancements that may impact data workflow and/or functionality.

• Serves as a liaison between the business community and the IT organization in order to provide technical solutions to meet user needs. Possess expertise in the clinical service lines business unit plus an understanding of the IT organizations systems and capabilities. Negotiates agreements and commitments by facilitating communication between clinical service lines business units and IT from initial requirements to solutions

• Serves as an experienced Information Technology advisor providing users a better understanding of Epic platform and other computer software capabilities and limitations. Evaluates vendor offerings software enhancements/review for adherence to technical standards facilitate development implementation and maintenance tasks and maintain the integrity of programs and data

• Analyzes business and clinical service line operations to understand their strengths and weaknesses to determine opportunities to automate processes and functions. Assist in the business process redesign and documentation as needed for new technology. May make recommendations for buy vs. build decisions and do feasibility studies

• Prepares project plans which includes definition scope resources and schedules; prepares a detailed project timeline and budget estimate and completes programs and projects within established budget and deadlines

• Coordinates of all aspects of assigned system development implementation operation and maintenance; including application design development testing and documentation development tool network and operating system maintenance and system performance monitoring. Works to assure maximum system availability and data integrity. Coordinates the development of reports queries forms and screens to meet process and information needs of users

Licensure Registration and/or Certification Required:

• None

Education Required:

• Bachelors Degree (or equivalent knowledge) in Computer Science or related field

Experience Required:

• Typically requires 5 years in working on moderate to complex business process mapping analysis defining business and user requirements acceptance testing and documentation

Knowledge Skills & Abilities Required:

• Proficient in using applications operating systems and databases to include the hardware platform connectivity and interface design

• Proficient at specifying user requirements interacting with technical health care staff and vendors and documenting user needs outcomes and procedures

• Strong project management skills with ability to use project management software

• Ability to work with a minimal amount of supervision to balance multiple tasks be detail oriented set priorities and instruct and guide team members

• Organizational and analytical skills. Strong ability for technical problem solving logical and organized thinking. Strong problem and issue resolution skills

• Strong written and oral communication skills. Ability to effectively handle customer contacts. Ability to work closely with health care application users vendors and technical professionals

• Proficient in translating user requirements into system specifications. Understanding of change management practices and procedures

• Demonstrated understanding of technical components and how they relate to applications

Preferred:

• Proficiency in Excel and BI tools such as Power BI or Tableau

• Experience defining requirements and testing new features

• Ability to train staff on new features

Physical Requirements and Working Conditions:

• Must be able to sit up to 80% of each workday.

• Must be able to perform fine hand manipulation when using computer keyboard.

• Must have ability to perform work related travel and therefore may be exposed to road and weather hazards.

• Exposed to normal office environment

• Must operate all equipment necessary to perform the duties of the job

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Our CommitmenttoYou:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs competitive compensation generous retirement offerings programs that invest in your career development and so much more so you can live fully at and away from work including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications skills relevant experience and/or training
• Premium pay such as shift on call and more based on a teammates job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical dental vision life andShort- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program