Customer Program Specialist II

Join UCT and be part of the fastest-growing sector in the world! We indirectly touch every semiconductor chip that goes into every smartphone smart car and device that uses artificial intelligence.âThis is a critical time for the semiconductor industry and for UCT - as technology evolves we evolve with it. UCT is a diverse workplace where every talented employee is committed to continuous innovation challenging the status quo and exceeding customer expectations. If you are a person with a relentless drive to succeed a strong focus on quality with a passion for success join us today!

UCT is looking for a talented Customer Program Specialist IIto join us in Singapore!

Job Summary:

• Customer Program Specialist II is responsible for effective execution of all order management. Orders included with the scope are production NPI (new product introduction) and RMA (return material authorization such as failure analysis repair refurbish and re-configuration) addition to order management responsibilities He/she is responsible for commercial responsibilities related to the products/commodity that they manager. Commercial activities include the timely completion of quotes accounts receivables claims and credit memos.

Duties and Responsibilities:

Administrative General:

• Follows documented order management and commercial procedures.
• Occasional phone calls/emails with customers to provide order and commercial status.
• Internal escalations to Supervisor upon recognition of misalignment of order/commercial dates.
• Maintain Customer Dashboards scorecards & UCT ERP system weekly

Order Management:

• Obtains missing order information from customers.
• Assists CPM with order date management research.
• Ensure on-time shipments & reconcile with customers weekly.
• Escalate material/labor shortages to meet site commit dates.
• May attend production meetings.

Commercial:

• Obtains missing quote information (drawings specs. other) from Customers.
• Assists CPM quote pricing research.
• Monitors requests for quotes and responses within 14 calendar goals.
• Prepares quotes for CPM Peer review or global review and approval.
• May submit monetary Customer claims for fees per CPM

Knowledge Skills and Abilities:

• Must be organized and data/fact driven. Present business cases using data.
• Exceptional analytical skills.
• Excellent problem-solving abilities.
• Attention to detail and exceptional organization and follow up skills.
• Good communication skills and ability to interact with internal and external.
• Customer-focused mindset.

Qualifications:

• Associates degree or equivalent in technical business or financial discipline or equivalent experience
• 2-4 years of experience in customer service or program management.
• Strong computer skills (MS Office suite particularly Excel and MS Project) and database (SAP or related ERP at the site) experience.

At Ultra Clean Technologyâwe do not just welcome diversity - we celebrate it!âUltra Clean Technology is proud to be an equal opportunity employer. We are committed to equal employment opportunity regardless of race color national or ethnic origin age religion disability sexual orientation gender gender identity and expression marital status and any other characteristic protected under laws and regulations.

Required Experience:

IC