Component On Demand Officer

Airbus

Job Location:

Putrajaya - Malaysia

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job Description:

Key contact for managing Non FHS customers (on demand) requests.

Process customer Requests for Quotations (RFQ) adhering to established processes and guidelines.
Manage the contract issuance and secure the customers signature to finalize the order following their acceptance of the pricing.
Responsible to document exchange loan or repair activity ensuring accuracy and paying attention to details
Ensure that customer requirements are processed in a timely manner based on part urgency and that high quality customer service is delivered at all times
Track and trace to ensure Core Unit has been returned by customer as per agreement through regular communication
Manage all discrepancy related to Core unit returned by Customer (quality lead time and technical standard)
Act as the focal point for Customers when triggering FHS supply chain repair and logistics team as required. Build relationships with non FHS customers for potential future contracts.
Manage the invoicing process by ensuring that all costs have been taken into account exchange fee repair cost late fees when applicable. Ensure proper explanation to customers of charges to avoid any dissatisfaction.
Manage relationship with stakeholders develop root cause analysis and propose corrective actions
Propose process improvements rules and regulations for Component on Demand business
Highlight issues by going through the proper escalation points within the management team.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity as the foundation for the Companys success reputation and sustainable growth.

Company:

Airbus Customer Services Sdn Bhd

Employment Type:

Permanent

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Experience Level:

Professional

Job Family:

Customer Account and Service Management

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Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background age gender disability sexual orientation or religious belief.

Airbus is and always has been committed to equal opportunities for all. As such we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to.

At Airbus we support you to work connect and collaborate more easily and flexibly. Wherever possible we foster flexible working arrangements to stimulate innovative thinking.

Required Experience:

Unclear Seniority

Job Description:Key contact for managing Non FHS customers (on demand) requests.Process customer Requests for Quotations (RFQ) adhering to established processes and guidelines.Manage the contract issuance and secure the customers signature to finalize the order following their acceptance of the pric...