Merchant Operations Associate – Complex Escalations, Part-time

About Wolt

At Wolt we create technology that brings joy simplicity and earnings to the neighborhoods of the 2014 we started with delivery of restaurant food. Now were building the delivery of (almost) everything and youll find us in over 500 cities in 30 countries around the 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isnt always easy but its definitely exciting. Here youll learn more build more and ship more than in most other companies. Youll be challenged a lot but also have a lot of fun on the way. So if youre a self-starter with drive and entrepreneurial spirit this could be the ride of your life.

About the Role

As a Merchant Operations Associate (part-time) youll handle more complex merchant cases escalated from Support and internal teams. These can include topics like ownership changes contracts payments or investigate each case speak with merchants when needed and make clear decisions that balance merchant experience with Wolts policies. Youll also work closely with other teams to find the right solutions.

This role suits someone with a few years of experience who is confident handling complex issues and difficult conversations.

What youll be doing

• Handle and resolve complex merchant cases
• Investigate issues using data systems and internal notes
• Contact merchants when needed to clarify situations
• Make clear well-documented decisions
• Work with teams like Finance Sales and Support
• Identify process improvements and recurring issues
• Help improve workflows and ways of working

Our humble expectations

• A few years of experience in support or similar roles
• Experience handling complex or sensitive cases
• Strong problem-solving and decision-making skills
• Comfortable working with systems and data
• Clear and confident communication skills
• Fluent in Danish and English

What we offer

• Cool office in Copenhagen near public transport. Flexible parttime hours with meaningful ownership of complex highimpact cases.
• MacBook iPhone and company-paid subscription plan
• Lunch plan free office snacks coffee and tea and discounts on Wolt
• Health insurance
• Social gatherings

Why youll love it

• Global and growing fast: Be part of a fast-moving scaleup
• Ride of a lifetime: Accelerate your career and build your sales skills
• Instant impact: Take ownership and make a difference
• Big hearts and small egos: Surround yourself with smart friendly people

Next steps

If you are excited about working in a high-growth environment taking ownership and being part of an extremely ambitious team then click below to apply make sure to add your CV and get the conversation going!

We will be reviewing applications on an on-going basis. If this sounds like an opportunity you want to pursue apply today!

Our Commitment to Diversity and Inclusion

Were committed to growing and empowering a more inclusive community within our company industry and cities. Thats why we hire and cultivate diverse teams of people from all backgrounds experiences and perspectives. We believe that true innovation happens when everyone has room at the table and the tools resources and opportunity to excel.