Cash & Billing Team Leader

About the role

We have an exciting opportunity for a Cash & Billing Team Leader to join our Finance team at our Business Services Centre in this role you will play a key part in ensuring that cash is accurately allocated and billing is completed right first time supporting the overall financial health and control of the business.

As Team Leader you will oversee the daytoday operations of the Cash & Billing team ensuring deadlines are achieved performance is monitored against KPIs and efficiencies and continuous improvements are delivered. Your leadership will be instrumental in enabling the team to meet its objectives while maintaining high standards of internal and external customer service.

Key Responsibilities (but not limited)

• Lead coach and support the Cash & Billing team to meet deadlines and optimise performance

• Set clear expectations and priorities ensuring key tasks and objectives are communicated effectively

• Monitor and manage performance against KPIs taking action where required

• Implement and maintain robust processes to improve efficiency accuracy and customer experience

• Complete daily general ledger postings from bank clearing accounts

• Manage weekly reconciliations and customer portals

• Liaise proactively with internal departments and site personnel to resolve queries and issues

• Promote a culture of continuous improvement and strong financial control

• Champion team engagement and foster collaborative working relationships across Business Services.

About you

Were looking for a resultsdriven and collaborative finance professional with strong experience in cash allocation billing or transactional finance environments. You bring a proactive leadership style combining operational expertise with a passion for continuous improvement and team development. Confident in building trusted relationships you communicate effectively with stakeholders at all levels and take pride in delivering accurate highquality work to tight deadlines. Adaptable and positive you thrive in a fastpaced environment and are motivated by driving performance improving processes and supporting your team through change.

Minimum requirements

• Proven experience in cash allocation billing or a transactional finance function

• Strong relationshipbuilding skills with the ability to engage influence and collaborate effectively with stakeholders at all levels

• Excellent time management and prioritisation skills with the ability to manage multiple deadlines simultaneously

• Confident and effective communicator both verbally and in writing

• Strong IT capability with advanced Excel skills

• High attention to detail ensuring accuracy quality and compliance

• Demonstrated ability to identify implement and embed continuous improvement initiatives

• Positive flexible approach with the ability to embrace and support change

Desirable requirements

• Experience in a team leader or supervisory role managing people to achieve KPIs and performance targets

• Experience working with SAP

• Proficiency in a European language with Dutch being particularly advantageous

If youre a motivated leader with a passion for improving processes and driving team success wed love to hear from you.

Benefits

• A competitive salary

• 33 days holiday (option to work bank holidays)

• Hybrid working

• Pension scheme life assurance income protection

• Employee assistance programme and digital GP access

• Cycle to work scheme and discounts on shopping travel and more

• On site parking

Location: Caerphilly - we operate on a hybrid basis with 3 days in the office and 2 at home

About us

Were DS Smith we believe a better more sustainable tomorrow is possible with the right people who challenge and support one another to enact positive change. Today we operate in more than 30 different countries supporting customers across sectors like FMCG industrial and e-commerce. We deliver on quality service innovation and added value to deliver market-leading sustainable packaging solutions our customers need. Our industry needs to transform and were building the team to drive change across Europe and North America

To fulfil our purpose we aim to build a diverse motivated and engaged workforce. Our goal is to create a culture of inclusion where everyone is treated fairly differences are valued and everyone has an equal opportunity to succeed.

Our people come from diverse backgrounds bring different perspectives ideas and experiences to generate unique solutions focused on present and future sustainability challenges. We welcome all candidates to apply even those not meeting all criteria.

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