Area Customer Service & Logistics Director UK&I

Are You Ready to Make It Happen at Mondelēz International

Join our Mission to Lead the Future of Snacking. Make It Possible.

We are seeking an exceptional individual to lead our Customer Service & Logistics (CS&L) function within our key UK&I geography overseeing the entire plan-to-cash spectrum.

This pivotal role empowers you to define orchestrate and deliver strategic targets across service excellence financial performance cost optimization quality assurance and safety all in alignment with our ambitious CS&L vision.

As the Head of CS&L you will:

• Architect and Execute Strategy: Develop and champion a comprehensive strategy to optimize financial performance (cash cost) and elevate service levels across daily operations and critical projects (e.g. innovation launches productivity initiatives supply network redesigns).
• Cultivate High-Performing Talent: Inspire recruit develop and retain top-tier talent building a robust leadership pipeline for critical positions within your function.
• Forge Strategic Partnerships: Build and nurture powerful collaborative relationships with internal stakeholders (Commercial Supply Chain teams) and external partners (customers third-party providers) to ensure seamless execution and shared goal attainment.
• Leverage Integrated Business Planning: Drive business goal achievement through the strategic and effective utilization of the Integrated Business Planning (IBP) process.
• Define Operational Gold Standards: Establish and enforce world-class logistics service operational guidelines parameters and service level agreements for all local third-party providers.
• Champion Continuous Improvement: Lead the charge for process and performance excellence continuously identifying and implementing opportunities for optimization across all CS&L domains from demand & supply planning to order-to-cash.
• Drive Integration & Agility: Spearhead the master plan for integration fostering enhanced organizational agility and seamless operational execution.
• Innovate Supply Chain Solutions: Define and implement a sophisticated portfolio segmentation strategy to deliver differentiated and tailored supply chain solutions that precisely meet diverse channel and customer demands.
• What You Bring: Leadership Vision and Impact