Remote Client Service Representative

Client Service Representative (100% Remote)

Mission Driven Client Support Focused Full Benefits

GRT Financial Inc. is a licensed transparent and clientcentered debt settlement company committed to helping individuals regain financial control. We pride ourselves on delivering honest empathetic and accurate support to clients throughout their debt relief journey.

Were seeking dependable empathetic customer serviceoriented individuals who enjoy going above and beyond for our clients answering questions and providing clarity in a fastpaced highvolume remote environment.

Why This Role Matters

As a Client Service Representative you support clients by answering program questions providing updates and ensuring their concerns are addressed accurately and professionally. This role is customer servicefocused not sales or retention and plays a critical part in creating a positive client experience.

This is a highvolume customer service role meaning:
Inboundfocused client support with some outbound followups
Performance measured by service quality accuracy responsiveness and documentation

If you enjoy assisting customers staying organized and providing clear information with empathy youll thrive in this role.

Responsibilities of Client Services Representatives

Handle high volumes of inbound client calls
Make outbound followup calls to provide updates and answer questions
Respond to client concerns with professionalism and empathy
Clearly explain debt settlement programs and processes
Accurately document all client interactions in CRM systems
Navigate multiple systems to locate and update client information
Partner with internal departments to resolve client needs
Meet performance expectations while maintaining excellent service

Qualifications & Training for Client Services Representatives

Customer service or call center experience preferred
Strong verbal & written communication skills
High attention to detail and accuracy
Proficient in basic computer skills & Navigating CRMs & other IT platforms
Reliable time & attendance history
Financial services experience a plus
Virtual training provided

Compensation & Benefits

$15/hourPAID WEEKLY
Medical dental & vision insurance (1st of month after 30 days)
401(k) plan options & paid time off
100% companypaid life insurance & short/longterm disability
FSA options Employee Assistance Program (EAP)

Ready to Get Started

If youre passionate about helping people through excellent customer service interactions in a call-center environment and want a stable fully remote role with strong benefits wed love to interview you.

Equal Opportunity Employer
GRT Financial does not discriminate based on race color religion national origin sexual orientation age disability genetic information or any other protected status. All hiring decisions are based solely on jobrelated criteria.