Intake & Scheduling Coordinator (Patient Access & Coordination)

Location: Remote (Philippines)
Schedule: US Hours (Full-Time) 40hrs/week Mo-Fr
Compensation: $1800$2000/month performance bonus/commission DOE

About the Role

We are hiring an Intake & Scheduling Coordinator to serve as the first point of contact for patients families and referral partners within a US-based home health and hospice platform. This role is central to patient onboarding insurance validation and scheduling coordination across clinical teams. This is a high-accountability role requiring strong English communication

Key Responsibilities

Patient Intake & Onboarding (Core Focus)

• Serve as first point of contact for patient referrals
• Process intake requests and create patient records
• Coordinate onboarding and initial documentation

Insurance & Authorization

• Verify insurance eligibility (Medicare Medicaid commercial)
• Manage prior authorizations and coverage validation
• Ensure all documentation supports billing requirements

Scheduling Coordination

• Manage clinical scheduling and patient visit coordination
• Handle urgent scheduling changes and prioritization
• Maintain accurate scheduling records across systems

Communication & Coordination

• Act as communication hub between patients families clinicians and referral partners
• Support referral relationships and community engagement activities
• Assist with after-hours urgent coordination when required

Required Skills

• Strong English communication and client-facing skills
• Experience in healthcare intake scheduling or insurance coordination preferred
• Strong organisational and multitasking ability
• Comfortable working across time-sensitive workflows
• Familiarity with EMR systems (HCHB experience is a plus)

Why This Role Matters

This role ensures patients are properly onboarded insured and scheduled. It directly impacts patient access revenue flow and care continuity.

Required Experience:

IC