Connections Services Manager (Scot)

Connections Services Manager

Glasgow HQ Office Based

Salaryfrom61600 - 77000 per annum plus Bonus up to 15% and Single Cover Private Health Care

Closing date: 8th May 2026

Help us create a better future quicker

As Connections Services Manager youll be responsible for leading developing and governing the Customer Contact & Connections team to deliver safe compliant and highperforming regulated services. The role ensures strict adherence to all Health & Safety requirements customer quality standards operational KPIs and regulatory licence obligations including TTQ GS Failures service levels call quality and accuracy measures. Youll be accountable for maintaining a trained competent and wellmanaged workforce driving productivity efficiency and customer satisfaction through strong performance management quality assurance process improvement and effective resource planning. This leadership position protects the business from regulatory operational and customer risks while ensuring consistent delivery of safe accurate and highquality customer interactions across the electricity distribution network.

Whatyoullbe doing

• Ensure full regulatory compliance in the management of connection requests and quotation activities by maintaining robust processes governance controls and reporting frameworks that meet all licence quality and performance obligations.
• Embed Operational Excellence principles across all activities driving standardisation efficiency accuracy and continuous improvement in customer and operational workflows.
• Lead develop and manage teams to maximise capability engagement and performance ensuring every individual is supported to reach their full potential and contribute to the delivery of safe compliant and highquality business outputs.
• Provide accurate timely and transparent reporting of business deliverables in line with Iberdrola policies internal governance requirements and external regulatory standards.
• Build sustain and enhance strong stakeholder and customer relationships on behalf of ScottishPower ensuring collaborative working that supports the delivery of strategic objectives and improves customer experience.
• Work collaboratively with all SPEN departments to ensure effective integration of priorities alignment with wider strategic objectives and efficient endtoend delivery of operational and customer commitments.
• Drive continuous performance improvement across all regulated outputs operational KPIs and customer service measures encouraging innovation and new ways of working to improve quality efficiency and regulatory performance.

Whatyoullbring

• Significant experience leading operational teams within a performancedriven and/or regulated environment with a strong track record of driving change to deliver measurable performance improvements.

• Proven experience managing endtoend operational performance including quality productivity adherence and the effective management of underperformance using insightled interventions to improve outcomes.

• Demonstrable ability to analyse and interpret operational data identifying root causes implementing change initiatives and tracking impact to support continuous improvement.

• Strong communication and stakeholder management skills with the ability to influence challenge and collaborate to gain buyin for change.

• Experience delivering highquality customer service including the confident handling and resolution of escalations while balancing service and performance priorities

• Excellent organisational and timemanagement skills with a proven ability to prioritise multiple timecritical activities in a fastpaced environment.

• Experience producing accurate clear and timely operational and/or regulatory reports supporting governance assurance and decisionmaking.

• A track record of embedding new processes and ways of working supporting teams through change to achieve sustainable performance and service improvements.

Whatsin it for you

As well as a competitive salary which is reviewed annually you can also enjoya number ofother benefits. With our pension schemewelldouble match your contribution up to a company contribution of 10%.

At ScottishPower we believeitsthelittle thingswe do in life that makea big difference. From helping you look after your familys wellbeing save for your future andtake personal steps for climate action our benefits are designed to help you do just that- sothat you have everything you need to take care of your world today and our benefits include:

• 36 days annual leave

• HolidayPurchase perfect your work/life balance with extra annual leave

• Share Schemes

• PayrollGiving andCharityMatchedFunding

• Technology Vouchers save more and spread the cost of your technology purchases

• Electric Vehicle Schemes to help you transition to green/clean driving

• Cycle to Work scheme andPublicTransportSeasonTicketLoans

• Healthcare benefit optionsincluding:DentalInsurancePrivateMedicalInsuranceHealthCashPlanand annualHealthAssessments

• Life Assurance (4x salary)

• Access toSavesmartfinancial wellbeing support

• Plusshopping leisure restaurant and gym discounts and unique employee deals on travel insurance and more

Why SP Energy Networks

SP Energy Networks is part of the Iberdrola Group one of the worlds largest integrated utility companies and a world leader in wind energy. We keep electricity flowing to homes and businesses through Central and Southern Scotland North Wales and in theNorth Westof England. Weoperateover 4000km of cables and lines that make-up the transmission network connecting infrastructure like wind farms into the electricity role that puts us right at the heart of Scotlands ambition to be Net Zero by 2044. Andweretaking it very >5.5billion into our transmission network directly supporting the rapid growth needed in renewable energy. With diverse opportunities across our businesses and a commitment to invest in our own internal talent ScottishPower can offer people real career opportunities that meet personal and professional goals in a global organisation.

Inclusion diversity and a social purpose are at the heart of everything we do. Together with our values they bring us together into a stronger more sustainable business with direct links to the communities we serve. It takes all kinds of people to build a large-scale business like ours so whatever your backgroundyoullfit right in.

We are committed to providing reasonable support or adjustments in our recruiting processes for candidates with disabilities long term conditions mental health conditions or who are neurodivergent or require pregnancy-related support. If you need support please reach out to.

Mobility

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country. If/when required the Company will support the employee with the necessary Immigration requirements.

IMPORTANT

Advert will close at 23:59 GMT the day before Job Posting End Date below