Schedule and Support Coordinator

Schedule Support Coordindator

Full time permanent (occasional weekend work required)

This role helps improve how reliable our sailing schedules are and supports making our services run better.
With training your main focus will be managing schedules. You will also be the first person people contact about schedule issues and will help manage the schedule system.

You will work closely with teams in our Geneva Head Office Planning and local agencies to improve schedules fix problems and make sure operations run smoothly and at the right cost.

How you will help us and what you can expect

• Update sailing schedules every day
• Make sure the end port of each region is correct when route changes affect the original plan
• Ensure all sailings within the next 5 weeks have a vessel assigned or are confirmed as cancelled
• Identify sailings with no vessel (TBN) and work with Network and Planning to decide next steps
• Update schedules once a vessel is confirmed or declare the sailing cancelled
• Make sure all teams are aligned and no schedules or vessels are unmanaged
• Support the companys goal to improve schedule reliability across the network
• Regularly review data to spot areas for improvement
• Manage vessel schedules to achieve the best reliability while considering network limitations
• Support Planning teams with daily schedule updates and changes
• Check that schedule information is accurate and correctly uploaded to the system
• Review vessel performance against planned and live schedules
• Build and maintain good working relationships with Schedule Coordinators Planners Port Captains and Network Area Managers

Skills and experience youll bring to us

We would like you to bring an analytical mindset and a keen eye for detail due to this role focusing heavily on schedule accuracy and the quality of data.

Previous shipping knowledge and experience are helpful. However we also value passion and we will always support learning and training our employees. Additionally an aptitude for numeracy literacy and IT skills in applications such as Power BI and the Microsoft Office suite would be advantageous.

What we offer

• Competitive salary
• Private Health Care for everyone from day 1 (non contractual)
• Generous pension scheme
• Life Assurance 4x salary
• 22 days a day to take on Christmas Eve or New Years Eve
• Free parking
• On-site artisan restaurant
• Discounted gym membership
• Cycle to work scheme
• Flu vaccines and eye care vouchers
• Buy or sell holiday scheme
• Christmas club saving
• MSC Cruises friends and family discount
• Full induction day and training provided
• Learning and development opportunities
• Dress for the day policy/modern office environment

We pride ourselves on being the employer of choice within our industry. We are a family company and our family values feed into everything we do. We are passionate about what we do we challenge ourselves to achieve excellence and we are tenacious in overcoming obstacles. Through working together with passion and enthusiasm we provide a unique experience for our customers.

We are in continuous evolution. We strive for the most innovative solutions to embrace change always respecting safety and the environment.

Our mission is to provide our people with personal fulfilment and enrichment. We are committed to sharing our knowledge delivering training and support; enabling our peoples professional growth. We ensure fair opportunities through providing long-term career development embracing diversity and valuing all cultures. Diversity bringing strengths through different viewpoints experiences & approaches.