Digital & IT Associate
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Job Location:
Glendale, WI - USA
Hourly Salary:
$ 30 - 34
Posted on:
7 hours ago
Vacancies:
1 Vacancy
Job Summary
$30.00-34.00/hour
1st Shift: M-F (7:00 AM to 3:00 PM)
Contract
ITAR Facility
Position Summary/Essential Functions:
The Digital and IT Associate is an entry level IT technical position with 1 2 years related experience in a technical role working in a team environment. Responsibilities include maintaining and supporting the end users and workstation environment at a specific location or potentially multiple manufacturing plants. The position provides installation maintenance and general support of hardware and software at a Tier 2 Level. It also supports end users with advanced questions or problems by identifying researching and resolving technical problems in response to submitted support requests. The Digital and IT Associate is responsible for documenting tracking and monitoring problems to ensure timely resolution.
Responsibilities:
1st Shift: M-F (7:00 AM to 3:00 PM)
Contract
ITAR Facility
Position Summary/Essential Functions:
The Digital and IT Associate is an entry level IT technical position with 1 2 years related experience in a technical role working in a team environment. Responsibilities include maintaining and supporting the end users and workstation environment at a specific location or potentially multiple manufacturing plants. The position provides installation maintenance and general support of hardware and software at a Tier 2 Level. It also supports end users with advanced questions or problems by identifying researching and resolving technical problems in response to submitted support requests. The Digital and IT Associate is responsible for documenting tracking and monitoring problems to ensure timely resolution.
Responsibilities:
- Point of contact (POC) for team member deskside support including PC printer network account and access requirements.
- Assist in onboarding and training new employees/contractors.
- Ability to communicate well with good organizational skills to manage priorities and task switching.
- Understand how applications and technologies are utilized within the business.
- Day to day local hands-on IT support.
- Some basic work with servers firewall switches circuits endpoints Wi-Fi as examples.
- Assist in manufacturing equipment technical troubleshooting.
- Drive adherence to IT security compliance.
- Bachelors Degree in a relevant discipline or previous experience and working towards obtaining a degree.
- Minimum 1 year experience in Information Technology with industry recognized certifications preferred.
- Previous experience utilizing ServiceNow support ticketing system.
- General knowledge of Information Technology architecture as it relates to connectivity. (Networks servers switches ISP DNS).
- Excellent written and oral communication skills.
- Customer service focused.
- Good organizational and multi-tasking skills.
- Ability to effectively collaborate with multiple teams.
- Provide after-hour technical support as needed.
- Experience with Azure DevOps.
- Expertise with simple to complex SQL queries.
- Expertise with MS Power BI Data Flows Data Marts.
- Experience with MS Power Automate.
Required Experience:
IC
