Principal Program Manager, Business Operations, Workforce Staffing

Workforce Staffing (WFS) is Amazons high-volume hiring engine responsible for attracting hiring and onboarding hundreds of thousands of associates annually across global operations. WFS partners with Operations PXT Finance and Technology teams to deliver a world-class candidate and associate experience while continuously driving down cost-per-hire and time-to-fill through process innovation operational rigor and data-driven decision-making.

The Principal Program Manager Business Operations will serve as the single-threaded operational leader across business operations process engineering knowledge management and financial management for WFS. This role reports to the Transformation leader and influences a team of program managers tech teams science partners and process engineers who collectively ensure WFS runs with discipline scales with consistency and improves continuously across a distributed global workforce.

The optimal candidate is a seasoned operational leader who thrives in ambiguity can shift between strategic planning and tactical execution in the same day and brings a track record of building mechanisms that outlast any single individual. They should be equally comfortable presenting a quarterly business review to VP-level leadership as they are diving deep into a broken SOP or a budget variance. This leader must balance frugality with creativity approach problem-solving with an emphasis on root cause over symptom and demonstrate a bias for action while managing calculated risk in a fast-paced high-volume environment.

Key job responsibilities
Establish and own the end-to-end WFS business rhythm incorporating finance cycles corporate planning milestones and cross-functional dependencies into a unified operational cadence
Own the preparation facilitation and follow-through for WBR MBR QBR and MPR business reviews surfacing hiring funnel defects financial variances and performance against key initiatives with clear owners and ECDs
Lead process engineering efforts across WFSs end-to-end hiring workflows (candidate attraction through Day 1) identifying bottlenecks designing scalable improvements and partnering with technology teams to automate manual steps
Own WFS knowledge management ensuring operational playbooks SOPs runbooks and best practices are documented current version-controlled and accessible across all regions and teams
Manage WFS financial operations including budget planning forecasting variance analysis cost allocation across programs and T&E and controllable line items within budget
Steward the annual planning process (OP1/OP2) forums and goal-setting mechanisms for WFS business operations
Represent WFS with cross-functional partner groups (Operations PXT Finance Tech) to drive business initiatives ensure WFS perspective is represented and ensure dependencies and asks are communicated clearly
Lead cross-team projects to ensure regional and global alignment on key strategic WFS initiatives convening and managing distributed teams to drive execution
Develop coach and retain a high-performing team across business operations process engineering knowledge management and finance setting clear priorities across competing demands and building bench strength

- 7 years of working cross functionally with tech and non-tech teams experience
- 7 years of program or project management experience
- 7 years of managing analyzing and communicating results to senior leadership experience
- Bachelors degree
- Experience implementing repeatable processes and driving automation or standardization
- Experience defining program requirements and using data and metrics to determine improvements

- Experience delivering projects within scope time budget and quality
- Experience in recruiting especially high volume hiring both within direct hiring and outsourcing capacities
- Experience managing teams and building solutions in distributed systems or developing large-scale web applications
- Experience in influencing senior leadership through data driven insights
- Experience using Lean Process Improvement Six Sigma methodologies or related performance metrics/process improvements to increase efficiency within processes forecasting planning optimization and logistics
- 5 years of driving process improvements experience
- Experience working independently with minimal supervision or 2 years of Amazon experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Seattle - 137600.00 - 186200.00 USD annually