Customer support representative

permanent

Job Title: Customer Support Representative

Company: Naplesjetcenter

Contract Details: Full time permanent

Naplesjetcenter is a leading private jet charter company based in Naples Florida. We provide luxurious and efficient travel solutions to our clients ensuring a seamless and comfortable flying experience. We are currently seeking a dedicated and customer-oriented individual to join our team as a Customer Support Representative.

Key Responsibilities:

1. Provide exceptional customer service to clients through phone email and in-person interactions.

2. Handle inquiries complaints and requests in a timely and professional manner.

3. Assist clients with flight bookings changes and cancellations.

4. Coordinate with other departments to ensure smooth and efficient operations.

5. Maintain accurate records of customer interactions and transactions.

6. Ensure compliance with company policies and procedures.

7. Stay updated on company products services and promotions to provide accurate information to clients.

8. Handle and resolve customer complaints and conflicts in a calm and professional manner.

9. Collaborate with the sales team to identify and capitalize on potential sales opportunities.

10. Continuously strive to improve the customer experience and provide feedback to management for process improvement.

Requirements:

1. High school diploma or equivalent; bachelors degree in a related field is preferred.

2. Previous experience in customer service or a similar role is preferred.

3. Excellent communication and interpersonal skills.

4. Ability to remain calm and professional in high-pressure situations.

5. Strong problem-solving and conflict resolution skills.

6. Proficient in computer skills including MS Office and CRM software.

7. Knowledge of the private jet industry is a plus.

8. Must be able to work flexible hours including evenings weekends and holidays.

9. Must be able to pass a background check and drug screening.

10. Must have a positive attitude and a strong commitment to providing exceptional customer service.

Benefits:

1. Competitive salary and benefits package.

2. Opportunities for career growth and advancement.

3. Paid time off and holidays.

4. Health dental and vision insurance.

5. Employee discounts on private jet charters.

6. A supportive and collaborative work environment.

If you are a self-motivated and customer-focused individual looking for a challenging and rewarding career in the private jet industry we encourage you to apply for the position of Customer Support Representative at Naplesjetcenter. Join our team and be a part of providing the ultimate travel experience for our clients.